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Select a Product
Time to Complete: May take up to 6 months
Difficulty: Requires careful research and consideration
Outcome: Selection of an online appointment scheduler
Steps
Research vendors
Include these in your research:
- Consider using AAFP Member Advantage partner Medfusion (now Intuit Health), which offers AAFP members a discount on its online appointment scheduler.
- Your website vendor also may offer an online appointment scheduler.
- Consult this list for the URLs of some other vendors you could consider (1-page Word document; About Downloading Files).
- Talk to vendors with products that appeal to you. Explain your practice needs. Ask these questions (1-page Word document; About Downloading Files), or develop your own questions.
- Get family medicine references from each vendor you like. Use this feedback form (1-page Word document; About Downloading Files) to organize reference feedback, or create your own form. The references are busy practices like yours, so expect some delays.
- For vendors with good references, run background checks to determine viability (whether the company is likely to stay in business).
Make a decision
Discuss the most promising vendors and their products with the team and with other providers in the practice, then select a product.
What You'll Need
- Time to investigate vendors
- Vendor references and background checks
- Time for discussions
- Decision-making authority
- Money to pay for online appointment scheduler
Resources
Download this list of URLs for several vendors who offer online appointment schedulers (1-page Word document; About Downloading Files).
Download this list of questions (1-page Word document; About Downloading Files) for use when you talk with vendors about their products.
Download this feedback form (1-page Word document; About Downloading Files), and send it to family medicine practices serving as references.
Download this list of questions (1-page Word document; About Downloading Files) for use when you talk with vendors about their products.
Download this feedback form (1-page Word document; About Downloading Files), and send it to family medicine practices serving as references.
Where to go for Help
Medfusion (now Intuit Health), an AAFP Member Advantage partner, offers a discounted price on its online appointment scheduler, which can be linked to your practice website.
If you and your staff need help with this work, consider hiring a consultant. The AAFP Buyer's Guide can help you find a consultant.
If you and your staff need help with this work, consider hiring a consultant. The AAFP Buyer's Guide can help you find a consultant.
Join a free collaborative online network committed to practice transformation. Learn more about Delta-Exchange.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
Schedule Appointments Online
