Use Patient Satisfaction Data to Improve
Create Readiness -- Are you ready to improve patient service? If you are, get your staff ready, too.
Assemble a Project Team -- Select the right people for the team and develop a work plan.
Hold a Patient Focus Group -- Invite patients to share their opinions about customer service in your practice.
Conduct a Patient Satisfaction Survey -- You'll learn where your customer service is glowing and where it could improve.
Implement Practice Improvement Projects -- Your patients pointed out where to improve customer service. Now, tackle those areas one by one and make them better.
Join a free collaborative online network committed to practice transformation. Learn more about Delta-Exchange.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
