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Assemble a Project Team
Time to Complete: 2 weeks (to pick group, hold meeting and create plan)
Difficulty: Easy -- needs dedicated time for meetings
Outcome: A work group with a plan
Steps
Select work group members
- It's helpful to include staff members with skill sets needed by the group, but it's also important to pick people with the right attitude and willingness to participate.
- Your practice also may have an "informal leader" -- the person that everyone goes to. Be sure to include that individual, too.
- Consider including a patient who attends when the group needs the patient's perspective, such as after developing a work plan but before putting the plan into action.
Schedule work group meetings
At the first meeting, use this agenda to shape the discussion (1-page Word document; About Downloading Files), or create your own agenda.
Create a work plan with deadlines
- After the first work group meeting, use this form to create the work plan (1-page Word document; About Downloading Files), or create your own form.
- Share the plan with the work group for their input, then finalize it.
What You Will Need
- Decision-making authority
- Time to select the work group
- Time to prepare for and hold the first meeting
- A way to document decisions and processes (e.g., office manual)
- Time to create the work plan
Resources
Follow this agenda during the first meeting (1-page Word file; About Downloading Files), or create your own agenda.
Create a work plan on this form (1-page Word document; About Downloading Files), or create your own form.
Create a work plan on this form (1-page Word document; About Downloading Files), or create your own form.
Where to Go for Help
The patient satisfaction articles in Family Practice Management's
"Patient-Centered Care" collection are good background reading.
TransforMED's article "Making Meetings Effective" has ideas for running a good staff meeting.
"Patient-Centered Care" collection are good background reading.
TransforMED's article "Making Meetings Effective" has ideas for running a good staff meeting.
Join a free collaborative online network committed to practice transformation. Learn more about Delta-Exchange.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
Use Patient Satisfaction Data to Improve
