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- e-visits are available only to established patients who have previously received care from the physician’s practice;
- electronic communication occurs over a HIPAA-compliant online connection;
- an e-visit includes the total interchange of online inquiries and other communications associated with this single patient encounter;
- the physician appropriately documents the e-visits, including all pertinent communication related to the encounter, in the patient’s medical/health record;
- the physician or other qualified health professional has a defined period of time within which responses to an e-visit request are completed; and
- e-visits should be a payable physician service.