Non-face-to-face services
Non-face-to-face delivery of care aligns with the patient-centered medical home model of care, which the AAFP and other Primary Care Physician Specialties advocate as a way to enhance patient care and support payment reform. It is yet another means to offer a full spectrum of care options that maximizes the benefits of a medical home. Read the full policies on Payment for Non Face-to-Face Physician Services and e-visits.
Member Wins
The new and revised CPT codes that define non-face-to face services took effect on January 1, 2008, and represent the culmination of several years of teamwork by the AAFP, AAP, and ACP. Now, members can bill and be paid for new telephone service codes and online patient services. Read the AAFP News Now article.
AAFP Advocacy Activities
In May 2008, AAFP led and sent a signatory letter along with the American Academy of Pediatrics, American College of Obstetricians and Gynecologists, and American Osteopathic Association to 56 health plans requesting they cover and pay for non-face-to-face services. Read the letter (3-page PDF file) and see the list of recipients (1-page PDF file; About PDFs)
Make Your Voice Heard
- Urge private payers to pay for non-face-to-face services. Download a template letter (2-page Word document; About Downloading), personalize it and send it to payers.
- We want to hear about your experiences. Submit a health plan grievance or view grievances submitted by other members (Members Only).
- Subscribe to our e-mail discussion list and hear what others are saying. (Members Only)
Payment
Non-face-to-face services
