When a RAC requests copies of patient records, how long does a physician have to comply with the request?

The time limit for responding to a request for records is 45 days. If more time is needed to comply, physicians may request an extension from the RAC within the 45 day time period. The RAC may find the claim to be an overpayment if medical records are requested and not received within 45 days. Prior to denying the claim for failure to submit documentation, the RAC’s shall initiate one additional contact before issuing a denial.