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CMS Needs Medicare Provider/Supplier Feedback for Survey
By News Staff
CMS is interested in hearing how contractors are doing in seven key areas. The business functions covered in the survey are provider inquiries, provider outreach and education, claims processing, appeals, provider enrollment, medical review, and provider audit and reimbursement.
According to a Jan. 5 press release, the survey enables CMS to hear provider concerns, monitor trends, improve contractor oversight and increase efficiency of the Medicare program. In addition, contractors have the opportunity to make process improvements based on provider feedback.
All persons selected to participate in the survey are urged to take a few moments to do so. Participants can complete and submit the survey via a secure Web site or by mail, fax or telephone.
Read more about CMS' annual satisfaction survey on the the agency's Web site. A provision in the Medicare Prescription Drug, Improvement and Modernization Act of 2003 requires CMS to conduct the survey each year.