Making email available to your patients can cut down on the time staff spend playing phone tag. Use this form(0 bytes) to measure current call volume.
These questions should guide your analysis of the data you've gathered and inform your decision:
If the answers to these questions are "yes," then you're ready to start the process of setting up email with your patients. The first step is to create an email policy.
Difficulty: Easy; needs buy-in from providers and staff
Outcome: Enough data to make a decision
Time to Complete: Two months (one month to gather data; one month to analyze and decide)
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Health Information Technology
Assess Readiness: Email