The American Medical Association's Guidelines for Physician-Patient Electronic Communication(www.ama-assn.org) address a number of communications and medico-legal issues.
Download this policy(2 page DOC), written at a 6th to 8th grade reading level, and modify it for your practice. It's important to have patients acknowledge that they've received this policy, so make it a part of your standard HIPAA documentation process.
Difficulty: Easy to implement
Outcome: Documented policies and procedures
Time to Complete: One week to create; communicate continuously
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Health Information Technology
Create an Email Policy