Create an Email Policy

Steps to Creating an Email Policy

Read the AMA's guidelines

The American Medical Association's Guidelines for Physician-Patient Electronic Communication(www.ama-assn.org) address a number of communications and medico-legal issues.

Create an email policy for your practice

Download this policy(2 page DOC), written at a 6th to 8th grade reading level, and modify it for your practice. It's important to have patients acknowledge that they've received this policy, so make it a part of your standard HIPAA documentation process.

What you will need

  • Decision-making authority
  • Time to create your own policy (one day; one to two people)

Difficulty: Easy to implement

Outcome: Documented policies and procedures

Time to Complete: One week to create; communicate continuously