Evaluate the Email Service
Steps to Evaluating Your Email Service
Discuss at regular staff meetings
Make sure the topic gets discussed by putting it on the agenda as a standing item. Ask staff for their feedback about how it's working, and what they hear from patients about how it's working.
Ask patients for feedback
Make a survey, in print or online, using a free service such as SurveyMonkey(www.surveymonkey.com). Ask patients about success measures that are important to them: timeliness of responses, effectiveness of the communications.
Make a plan for fixing glitches
As a team, identify areas that need improvement, and create a plan to address them. The most important parts of the plan, and questions to answer, are:
- What needs to be done?
- Who's going to do it?
- By when will it be done?
What you will need
- Regular team meetings
- Time to discuss
- A survey for patients
- Time to implement planned improvements
Difficulty: Easy; needs ongoing support
Outcome: Information about how to improve the service
Time to Complete: Ongoing