If you haven't already talked as a team about how to integrate email into the workflow, you might want to do that at the same time you're selecting a product. Differences in how technology products represent workflow will influence how, and when, the humans on your team do their jobs.
For any product you're considering, ask the vendor for a list of family medicine practices that are using the product. Download this form(1 page DOC) to structure the feedback those references offer; expect that this step to take a fair amount of time, since the information's coming from busy practices like your own.
Keeping in mind the new processes and changes to the team's workflow, discuss as a staff the various products and vendors.
Hiring a consultant to facilitate the process might be the way to get this done if you and your staff don't have the time or the desire to:
Difficulty: Requires careful consideration, exploration
Outcome: Secure messaging solution
Time to Complete: Six months
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