At each regular staff meeting, ask how online appointment scheduling is working and what patients have said about setting appointments with it.
Download this survey(1 page DOC) or develop your own, and use it to learn what patients think about your online appointment scheduling system. This could be done as part of your annual patient survey.
Analyze feedback about the system, then discuss as a team. Create a plan to work on areas that need improvement. The plan should include:
Difficulty: Easy; needs ongoing support
Outcome: Feedback and a plan for improvement
Time to Complete: Ongoing
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Improve & Evaluate: Online Appointments