Improve & Evaluate: Online Appointments

Steps to Improving & Evaluating  Online Appointment Scheduling

Discuss at staff meetings

At each regular staff meeting, ask how online appointment scheduling is working and what patients have said about setting appointments with it.

Get patient feedback

Download this survey(1 page DOC) or develop your own, and use it to learn what patients think about your online appointment scheduling system. This could be done as part of your annual patient survey.

Analyze results and create an improvement plan

Analyze feedback about the system, then discuss as a team. Create a plan to work on areas that need improvement. The plan should include:

  • What needs to be done to improve online appointment scheduling?
  • Who's going to do the work?
  • What are the deadlines?

What you will need

  • Decision-making authority
  • Time for staff meetings
  • A patient survey
  • Time to analyze feedback, make a plan, and implement improvements

Difficulty: Easy; needs ongoing support

Outcome: Feedback and a plan for improvement

Time to Complete: Ongoing