• Ambient Clinical Intelligence Reduces Administrative Burden

    Information provided by Nuance Communications


    A recent Healthcare Information and Management Systems Society (HIMSS) research report revealed that 98% of clinicians say they’ve experienced feelings of burnout . Staff shortages and unprecedented levels of demand have created more overstretched and demanding healthcare environments.

    One silver lining of these challenging times has been the accelerated development and adoption of AI-driven solutions designed to reduce burnout and take pressure off physicians.

    Reducing burnout by automating clinical documentation

    Leading organizations are exploring new ways of applying AI-driven ambient clinical intelligence (ACI) to help alleviate pressures that are contributing to the burnout crisis. While this technology alone can’t solve the overload, it can help streamline workflows by automating tasks, such as documentation. By securely capturing patient-physician conversations and automatically creating clinical notes from those conversations, ACI is reducing time to complete documentation. As a result, physicians can focus on delivering better patient experiences, and with the additional time savings from ACI, they can see more patients.

    Changing care at the University of Michigan Health-West

    At the University of Michigan Health-West (UMHW), Nuance’s ACI solution is playing a major role in the organization’s evolution. Speaking at a recent webinar, UMHW’s Chief Information Officer Josh Wilda and Chief Medical Information Officer Lance Owens, DO, showcased how they’re using ACI and the impact it’s having on physician and patient experiences.

    The UMHW team adopted ambient clinical intelligence to achieve four key goals:

    1. Increase physician satisfaction and reduce burnout: When physicians must spend large amounts of time capturing, documenting, and processing health records, they become burned out.

    2. Create more time for physicians to focus on patient care: When physicians must spend a lot of time capturing engagement data, they aren’t always asking the right questions or diving deeper into the issues to discover potential underlying issues.

    3. Enable patient-driven healthcare: Manual documentation is a barrier to natural conversations between patients and physicians. Often, when patients see their record, they feel that it doesn’t reflect what they really said.

    4. Improve community health: Above all, UMHW wanted to give physicians more time to focus on care delivery so that they could improve care quality, and focus their efforts on delivering strong patient outcomes and improving community health.

    Improving patient experiences and bringing back the joy of practicing medicine

    ACI is playing an important role in helping UMHW achieve its vision to deliver innovations that improve the patient-physician experience. Since using ACI, the organization has already seen some very encouraging results.

    Patient satisfaction rates are up to 98% and those patients say that their appointments have felt more personal and that their physician has been more focused on them.

    UMHW’s physicians and other clinicians are now able to focus on delivering higher quality care. They’re spending less time documenting, less time working after hours, and less time looking at their computer screens—all while providing a higher standard of care to more patients faster.

    Ambient clinical intelligence has helped make care delivery far more patient-centric and improved satisfaction for patients and physicians, reducing burnout at a critical time for the healthcare industry.


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