Intelligence-Infused Solutions Help Clinicians and Patients

Trust is at the center of every important personal or professional relationship. Clinician-patient relationships are no different. Relationships anchored in trust lead to better diagnoses and treatments, improved compliance and outcomes, increased patient satisfaction, and greater patient willingness to seek care or preventive screenings.¹

When clinicians instill trust and strengthen patient relationships, everyone wins.

However, according to a recent Medical Economics article, patient trust has been eroding for some time and is now among the top five challenges in healthcare.² Why?

Too many demands on clinicians’ time and attention

It’s a complicated question, but day-to-day clinical workloads appear to be one of the major causes. Clinicians have too much to do in too little time.³

A recent UChicago Medicine study found that primary care clinicians would have to work 26.7 hours per day to accommodate recommended patient care.⁴ Moreover, clinicians have reported half their day is spent on administrative work, and only a quarter of their day is spent in the exam room.⁵ Clinicians spend half of their exam room time having direct face-to-face interaction with patients and nearly 40 percent entering or retrieving data on the computer.

Detailed clinical documentation is essential for providing quality care, but creating and accessing it can dominate clinicians’ time, making patients feel like they’re competing for attention.

Technology solutions are restoring clinician time and patient trust

Clinicians build and maintain patient trust through empathy and “face time” — listening to patients, understanding their concerns, and answering their questions during each interaction. Focusing on the patient’s story, demeanor, and body language gives clinicians a more complete understanding of the patient and is an integral part of determining the best personalized care plan. In primary care especially, trusting long-term clinician-patient relationships are essential. Over time, a family-like bond can be established with hugs, tears, cheers, and confidences that support high-quality care.

We need to give clinicians the necessary time to focus on patient relationships and enable them to fully apply the skills they spent years and fortunes developing — practicing the art of medicine and caring for people.

AI-powered technology solutions are helping clinicians deliver better care by reducing administrative burdens. Primary care clinicians at the University of Michigan Health-West are using mobile devices with ambient listening to capture patient interactions and automatically document care directly in the EHR. That frees clinicians to focus on patients during exams instead of a computer keyboard and screen. Fisher-Titus Medical Center uses clinician workflow assistant and documentation solutions to reduce doctors’ administrative workloads and free time for patient care.⁶ With the help of these solutions, clinicians are saving time and improving their work-life balance. Patients like it too, saying their clinicians are more personable and conversational.

Health systems are making substantial progress in reaffirming patient trust and supporting care teams with everyday practical solutions to pressing problems. Discover how AI solutions can be your ultimate clinical workflow co-pilot.