• AAFP Products/Online Shopping FAQ

    Pricing

    Why isn't my price final until I view my cart?

    The AAFP offers special pricing on some products and subscriptions. Your price may depend on your profession, your location, or both. For this reason, the price we've shown you an estimate until you have completed the steps where we ask for this information. If you feel that there is an error with the price you see upon checking out, please contact us.

    An AAFP account is required to purchase AAFP prodcuts online, please log in to see your price.

    Do Medical Students or Medical Residents get a discount or special pricing?

    Some products have special pricing for AAFP members who are Medical Students and Residents. If you qualify for special pricing, it will be displayed as "Your price" after you log in.

    Shipping

    When will my order ship?

    The AAFP processes orders Monday through Friday, excluding holidays. Orders entered after 3:00 p.m. Central Time will be processed the next business day (i.e., an order entered at 4:00 p.m. on Friday will be processed the following Monday). It is our objective to ship all merchandise orders within 2 business days after they are processed.

    When will my subscription ship?

    You can expect to receive your first issue 4 to 6 weeks after your order is placed.

    How will my order be shipped to me?

    The AAFP uses FedEx for shipping. You will receive an email containing your FedEx tracking code when your order ships. Subscriptions are sent via Media Mail.

    I want my order shipped to an address that is not part of my permanent record. What should I do?

    Please call the AAFP Member Resource Center at (800) 274-2237 or (913) 906-6000.

    How do items with free shipping affect my order?

    The AAFP offers free shipping and handling on some items. If there are other items in your order that do have a Shipping & Handling charge, only those items with a Shipping & Handling charge will be used to calculate the total Shipping & Handling charge for your order.

    Shipping Rates and Policies

    The AAFP's goal is to process and ship all orders within 2 business days of being received. The AAFP ships most packages using FedEx.

    Shipping and Handling

    Total Purchase
    U.S. Address

    Canada/Mexico address

    International Address
    $0 to $30 $9.95

    $29.95

    $65.95
    $30.01 to $100 $14.95

    $34.95

    $70.95
    $100.01 to $200 $16.95

    $37.95

    $75.95
    $200.01 to $300 $19.95

    $42.95

    $80.95
    $300.01 and over $24.95

    $44.95

    $85.95
    Next Day service where available (phone orders only) +$35.00 International Priority rates apply International Priority rates apply
    Second Day service where available (phone orders only) +$15.00 N/A N/A

    International Shipments: International shipments are sent using FedEx services.

    Package Tracking: Items sent using FedEx are assigned a tracking number. You will receive an email containing this tracking number when your order ships. If you need assistance tracking a package, call (800) 274-2237 or (913) 906-6000.

    Next Day/Second Day Shipping means that we will send your order using the service requested. Please note that next day/second day shipping is not available for online orders. If you need next day shipping, please call (800) 274-2237 or (913) 906-6000 and place your order by phone.

    Billing

    When will my credit card be charged?

    Your credit card will be charged when you place your order.

    Why is there Sales Tax charged on my order?

    Because the AAFP Headquarters and Distribution Center are in the state of Kansas, all orders sent to Kansas addresses are charged sales tax based on the prevailing rate.

    Online Items

    How do I access my online item?

    Online items are products you can access online immediately after purchase.  

    Your download will always be available on the My Financial Transactions page. Double-click on the product name and select SAVE to save it to your hard drive or flash drive. (You should first SAVE the file before selecting OPEN due to large file sizes.)

    You can return and download the product again any time if necessary. The PDF files are continuously updated with the most recent version.

    You can access online items at your convenience on the Purchases page. Double-click on the product name to access the online course/content.

    Refunds and Returns

    Merchandise Refund Policy

    With the exception of digital (Online Access/Online Demand) products, the AAFP will accept the return of products within 30 days of receipt, for replacement or refund if the product is defective, was not what you expected, or damaged. All returned goods must be returned in their original saleable condition. Shipping and handling charges are non-refundable.

    What if the materials I receive are damaged or defective?

    If anything you received was damaged in transit or is otherwise defective, please call the AAFP Member Resource Center at (800) 274-2237 immediately (between 8:00 a.m. and 5:00 p.m. Central time Monday through Friday) and one of our staff will assist you in getting the item replaced at no charge. Please keep the original packaging.

    Can I return digital (online) or electronic media?

    Electronic media (USB Flash Drives, CDs, Streaming online products, MP3 files) are not accepted for refund. However, if the physical form of the electronic media (i.e. USB Flash Drives, CDs) is defective, a replacement will be sent at no charge.

    Where do I send materials I want to return?

    Please send the products to be returned along with your invoice (or photocopy of invoice) with reason for the return to:

    AAFP DISTRIBUTION CENTER
    ATTN: RETURNS
    10560 LACKMAN RD
    LENEXA, KS 66219

    Return your package, prepaid, via UPS, FedEx or insured parcel post with delivery confirmation. (Sorry, we do not accept C.O.D.'s.)

    Subscriptions Refund Policy

    AAFP print and digital monthly subscriptions may be cancelled at any time. If a print or online subscription is terminated by the subscriber prior to the end of a subscription term, the subscriber is eligible for a refund on all remaining issues for which payment has been received. Please allow up to four weeks for delivery of refund.

    Online Access Refund Policy

    Online streaming access to a CME activity is a non-returnable, non-refundable purchase.