The AAFP processes orders Monday through Friday, excluding holidays. Orders entered after 3:00 p.m. Central Time will be processed the next business day (i.e., an order entered at 4:00 p.m. on Friday will be processed the following Monday). It is our objective to ship all merchandise orders within 2 business days after they are processed.
You can expect to receive your first issue 4 to 6 weeks after your order is placed.
The AAFP uses FedEx for shipping. You will receive an email containing your FedEx tracking code when your order ships. Subscriptions are sent via Media Mail.
Please call the AAFP Member Resource Center at (800) 274-2237 or (913) 906-6000.
The AAFP offers free shipping and handling on some items. If there are other items in your order that do have a Shipping & Handling charge, only those items with a Shipping & Handling charge will be used to calculate the total Shipping & Handling charge for your order.
The AAFP's goal is to process and ship all orders within 2 business days of being received. The AAFP ships most packages using FedEx.
|*Standard Shipping Rate||$10.95 per item|
|Next Day service where available (phone orders only)||+$35.00||International Priority rates apply||International Priority rates apply|
|Second Day service where available (phone orders only)||+$15.00||N/A||N/A|
International Shipments: International shipments are sent using FedEx services.
Package Tracking: Items sent using FedEx are assigned a tracking number. You will receive an email containing this tracking number when your order ships. If you need assistance tracking a package, call (800) 274-2237 or (913) 906-6000.
Next Day/Second Day Shipping Please note that next day/second day shipping is not available for online orders. If you need next day shipping, please call (800) 274-2237 or (913) 906-6000 and place your order by phone.
Your credit card will be charged when you place your order.
Because the AAFP Headquarters and Distribution Center are in the state of Kansas, all orders sent to Kansas addresses are charged sales tax based on the prevailing rate.
Online items are products you can access online immediately after purchase.
Your download will always be available on the My Financial Transactions page. Double-click on the product name and select SAVE to save it to your hard drive or flash drive. (You should first SAVE the file before selecting OPEN due to large file sizes.)
You can return and download the product again any time if necessary. The PDF files are continuously updated with the most recent version.
You can access online items at your convenience on the Purchases page. Double-click on the product name to access the online course/content.
With the exception of digital (Online Access/Online Demand) products, the AAFP will accept the return of products within 30 days of receipt, for replacement or refund if the product is defective, was not what you expected, or damaged. All returned goods must be returned in their original saleable condition. Shipping and handling charges are non-refundable.
If anything you received was damaged in transit or is otherwise defective, please call the AAFP Member Resource Center at (800) 274-2237 immediately (between 8:00 a.m. and 5:00 p.m. Central time Monday through Friday) and one of our staff will assist you in getting the item replaced at no charge. Please keep the original packaging.
Electronic media (USB Flash Drives, CDs, Streaming online products, MP3 files) are not accepted for refund. However, if the physical form of the electronic media (i.e. USB Flash Drives, CDs) is defective, a replacement will be sent at no charge.
Please send the products to be returned along with your invoice (or photocopy of invoice) with reason for the return to:
AAFP DISTRIBUTION CENTER
10560 LACKMAN RD
LENEXA, KS 66219
Return your package, prepaid, via UPS, FedEx or insured parcel post with delivery confirmation. (Sorry, we do not accept C.O.D.'s.)
AAFP print and digital monthly subscriptions may be cancelled at any time. If a print or online subscription is terminated by the subscriber prior to the end of a subscription term, the subscriber is eligible for a refund on all remaining issues for which payment has been received. Please allow up to four weeks for delivery of refund.
Online streaming access to a CME activity is a non-returnable, non-refundable purchase.