ALSO^® Course Dashboard Questions & Troubleshooting

All issues must be resolved prior to submitting a course dashboard to the AAFP.
 

• What is the course dashboard and who has access to it?
• How can I access my course dashboard?
• Why do I get an error message when I try to access the course dashboard?
• Is there a Course Roster to upload to the dashboard?
• In the Instructors section of the dashboard, why would an instructor’s status appear blank or indicate ‘Provider’ rather than ‘Approved Instructor’?
• Why can’t we select Pass, Fail, or No-show for the learners on our course dashboard?
• Why is one of our learners not listed on the course dashboard, even after providing proof of completion for the ALSO Online Course?
• Why does the Online course status for one of our learners show as ‘Incomplete’ if they completed the entire ALSO Online Course?
• What should we do about duplicate names on our course dashboard?

What is the course dashboard and who has access to it?

Upon CME Application approval, the sponsor receives access to their Course Dashboard. Only the ALSO course director and coordinator listed on the CME application may access the dashboard.

The dashboard records all course activity. As your learners access the ALSO Online Course with your unique course URL, their names will appear on your dashboard with their Online course status showing as ‘Incomplete.’ Once they complete the online course and claim credit, their status will change to ‘Complete.’

Leading up to the date of the live course, it is the sponsor’s responsibility to contact registrants who have not appeared on the dashboard and those whose Online course status still shows as ‘Incomplete.’ The sponsor is expected to contact these individuals as many times as necessary until all registrants are listed and have completed their course pre-work. Learners whose course pre-work does not show as ‘Completed’ have not met the requirements to attend the live course. 

The following actions must be done on the course dashboard:

• After a live course, the sponsor must be sure to select an Occupation and Pass, Fail, or No-show for all learners. Learners who do not attend the live course will show as No-Show but will still be included on your online access invoice because they have accessed the ALSO Online Course with your URL.
• Obtain AAFP ID numbers from the course faculty, including instructors, director, advisory faculty and add them to the Instructor section of the dashboard. If an instructor has no AAFP ID#, they must contact the AAFP to create an account.
• Check the box for ‘Recommend Advisory Faculty’ or ‘Recommend Approved Instructor’ ONLY if an individual was a candidate and was observed by a current advisory faculty member at your ALSO course.
• If nurses attended or taught at your course, upload the Nurse Roster (with signatures) and the Nurse-Instructed Workstation document, if applicable. These are the only document that need to be uploaded and submitted to the AAFP. There is no longer an ‘overall’ course roster.
  

How can I access my course dashboard?

You will find an ‘Access Dashboard’ link on your Course Materials webpage and at aafp.org/also. 

Why do I get an error message when I try to access the course dashboard?

Only the ALSO course director and coordinator listed on the CME application may access the course dashboard. If you are the course director or coordinator, try the following:

• Be sure you are using the same ID number that is listed on the CME application.
• Try a different web browser. Google Chrome or Mozilla Firefox is recommended.
• Instead of clicking on the link for your dashboard, copy the URL and paste it into the browser.
   

Please email also@aafp.org if you are still not able to access your course dashboard.

Is there a Course Roster to upload to the dashboard?

There is no Overall Course Roster, with all learners and instructors, required for any ALSO/BLSO Course. |

Because of the KSBN Approval for the ALSO Course (only), if nurses attend or instruct at your course, you will need to upload the Nurse Roster (with nurse signatures) and the Nurse-Instructed Workstation document, if applicable. These are the only document that need to be uploaded and submitted to the AAFP.

In the Instructors section of the dashboard, why would an instructor’s status appear blank or indicate ‘Provider’ rather than ‘Approved Instructor’?

• Their ALSO Approved Instructor status may have expired. They can check their expiration date by accessing the wallet card in their AAFP account.
• If they have a duplicate AAFP account, they may have provided the incorrect AAFP ID number. They should be using their AAFP Member ID number, if they have one.
• The sponsor of the ALSO course in which they were observed as an instructor candidate may not have selected ‘Recommend Approved Instructor’ prior to submitting the course dashboard.

Please email also@aafp.org if you need assistance resolving this issue.

Why can’t we select Pass, Fail, or No-show for the learners on our course dashboard?

Prior to selecting Pass, Fail, or No-show for learners in your ALSO course, you must select an occupation from the drop-down menu for each learner. Also, please note that No-show will automatically be selected for all learners whose Online course shows as ‘Incomplete.’

Why is one of our learners not listed on the course dashboard, even after providing proof of completion for the ALSO Online Course?

The learner most likely accessed the online course using a different course URL. Sponsor’s must ensure they distribute the course URL associated with the date the Learner is attending. Please email also@aafp.org for assistance resolving this issue.

Why does the Online course status for one of our learners show as ‘Incomplete’ if they completed the entire ALSO Online Course?

The learner most likely did not claim credit at the end of the ALSO Online Course. Please have the learner go to the course through their AAFP account and claim credit. This should be resolved when the sponsor contacts them days leading up to the Live course date. But, if they show up the morning of the Live course with proof of completion, the sponsor may observe while they open their Online course and ‘claim credit’. Then, they may stay for the Online course.

What should we do about duplicate names on our course dashboard?

The AAFP’s Member Resource Center removes duplicate names prior to sending an invoice to the course sponsor. If you have further questions regarding your invoice, please contact the Member Resource Center at aafp@aafp.org or (800) 274-2237.

Questions?