ALSO® Dashboard Troubleshooting

Contacts

ALSO staff (program questions)
Email also@aafp.org
1-800-274-2237, ext. 7506

Member Resource Center (invoice, AAFP ID numbers)
1-800-274-2237
Email aafp@aafp.org

I cannot access the course materials or the course dashboard.

  • Go to your CME application to ensure your name and ID number are listed as either the director or coordinator of the course. Only these two have access.
  • Be sure you are using the same ID number as is listed on the CME application.
  • Try to access it using a different web browser.

Our course roster will not upload.

If there are multiple pages, try to upload one page at a time rather than scanning all pages as one file.

We have faculty who are approved instructors, but their status lists them as a provider.

Call or email the ALSO staff or Member Resource Center. This could be caused by a mistake made on a previous dashboard submission; not selecting ‘recommend for approved instructor;’ having more than one account in our system; or approved status could have expired. We will help you figure it out.

We cannot select pass, fail, or no show for the learners on the course dashboard.

First, be sure to select an occupation for each learner. This is a requirement prior to selecting pass, fail, or no show.

A learner is not listed in the course dashboard, but the individual provided a letter of participation.

The learner most likely purchased the ALSO Online Course with either his personal credit card or with a different course code than the one you provided. Please contact the learner and verify if they have done either of the things listed above, prior to contacting the ALSO staff.

A learner is listed as incomplete, but the learner says they completed the entire ALSO Online Course.

The learner most likely did not claim credit at the end of the ALSO Online Course. Please have the learner go to the course through their AAFP account, and claim credit. 

There are duplicates on my dashboard, what do I do?

The AAFP Member Resource Center removes duplicates prior to sending the sponsor their invoice. If you have further questions regarding the invoice, please contact our Member Resource Center at 1-800-274-2237.

Contacts

ALSO staff (program questions)
Email also@aafp.org
1-800-274-2237, ext. 7506

Member Resource Center (invoice, AAFP ID numbers)
1-800-274-2237
Email aafp@aafp.org