These Platform Q&As are intended to be a useful resource and guide for your online learning experience. We will keep this updated as more questions arise.
What are the system requirements for the Leadership Conference platform?
What steps can I take to help me have a great experience at a virtual conference?
How do I set up my profile?
How do I set up my schedule?
In what time zone are the meeting times displayed?
Can you have multiple time slots for meetings on the same day?
How do I connect with people individually?
How can I see who is attending?
How do I get to my unique “room?”
What’s the difference between notifications and direct messages?
Can I change my background like Zoom?
How long does it take before a Live session will be available on demand?
What’s on the platform? Where do I go to get what I need?
I can't hear the session. What do I do?
I can't see the session. What do I do?
Is there a dress code?
What if I’m not satisfied with the live streaming course experience?
You can access the Leadership Conference (ACLF/NCCL) on a PC running Windows 7+ or Mac running macOS 10.12+ through Chrome or Safari. You can also access via Android tablets and phones using Chrome and iPhones and iPads using Safari. For the best experience, we recommend joining on a computer through Chrome.
NCCL Attendees: To fully participate in all aspects of NCCL, including voting in elections and the business session, you must join on a computer through Chrome. The Lumi platform, which will be supporting our elections and the business session, is NOT supported on a mobile device (iPad, iPhone, tablet, or Adroid mobile device).
You should also check your connection speed prior to joining the meeting. You’ll need a minimum of 0.6 Mbps download speed, but we recommend at least 1 Mbps for streaming. For video calls, we recommend 2.5 Mbps download speed.
To test your connection, go to: https://tokbox.com/developer/tools/precall/results
Below are some helpful tips to help you have the best user experience at the Leadership Conference (ACLF/NCCL):
The first time you log in, a link at the top of the home page will appear that asks you to complete your profile. Make sure to select your areas of interest. The platform will suggest sessions that align with your interest choices. You can continue to update your profile throughout the program by clicking on it in the top right of your screen.
There is an “Attend” option for each live event. Clicking that will add the event to your calendar in the platform.
Time zones are adjusted for each user, so events are displayed in your local time.
Yes, by toggling on the “Allow members to contact me” switch, attendees will be able to book a meeting with you on the quarter hour during your set availability time. By setting away dates, you will block off time periods that attendees may schedule a meeting with you.
To schedule a private meeting, you may find them in the “Attendees” tab, click on their user and click “Send Message” or “Schedule” if they have allowed other attendees on the platform to contact them.
The “Attendees” tab in the orange navigation bar will pull the full attendee list for you to browse and search.
Once you schedule a meeting with someone, you will be brought to a URL that will turn into your private meeting room at the time for which it was scheduled. This will get saved to your schedule for easy reference at the meeting time. If you choose to schedule the meeting for “Now,” your meeting room will be live. You may invite others to join this meeting by copying and pasting the URL into a message with another attendee.
Near your profile in the top right corner, you’ll see a chat bubble for notifications. These notifications are only for event-wide notifications from the Leadership Conference (ACLF/NCCL).
If you’d like to direct message another attendee, you can send them a direct message through this platform by clicking on their profile from the “Attendees” tab. They will then receive an email alerting them to your message and enabling them to respond to you.
Unfortunately, no. Make sure your background is appropriate and something you do not mind people seeing.
In order to encourage attendees to engage with the Live content, sessions will be available in the On Demand section the week following the Leadership Conference (ACLF/NCCL). Recordings will be available to attendees for 30 days.
Please feel free to wear comfortable, casual attire to the meeting. The AAFP wants this meeting to be an enjoyable experience for attendees. Ultimately, how you look on camera shows how professional you are, so make sure what we see is what you want us to see.
Please contact the AAFP Member Resource Center at 800-274-2237 or firstname.lastname@example.org.