FP Stats

Patients Stand by Their HMOs


Fam Pract Manag. 1998 Feb;5(2):68.

Fee-for-service patients rank their health plans number one in terms of access and quality of care, but HMO patients are most satisfied with their health plans overall, if only by a hair. In fact, HMO patients are most likely to recommend their health plans to family and friends. What makes HMOs so palatable is likely related to money. Out-of-pocket costs were rated excellent or very good by 54 percent of HMO patients versus 36 percent of fee-for-service patients.

Of note, PPO plans did not take top honors in any category, dipping into last place for overall satisfaction.

Source: National Research Corporation. Satisfaction Report Card: 1997 Results.


Copyright © 1998 by the American Academy of Family Physicians.
This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact fpmserv@aafp.org for copyright questions and/or permission requests.

Want to use this article elsewhere? Get Permissions


Mar-Apr 2018

Access the latest issue
of FPM journal

Read the Issue

FPM E-Newsletter

Sign up to receive FPM's free, weekly e-newsletter, "Quick Tips & Insights."

Sign Up Now


Helping Your Adolescent and Young Adult Patients Get the Preventive Care and Services They Need

The Adolescent Health Consortium Project has clarified clinical preventive service recommendations for adolescents and young adults.

Making Sense of MACRA: Navigate Changes to the Quality Payment Program in 2018

Here's how to succeed in the four performance categories of the Merit-based Incentive Payment System.