Jan 1999

Features

Is There a Physician Union in Your Future?

Robert P. Carlson

Nine Keys to Better Recruiting

Chester H. Fox

Strengthening Relationships With Your Patients

Getting Patients Off Hold and Online

John Spicer

Measuring Patient Satisfaction: How to Do It and Why to Bother

Brandi White

How Does Your Practice Sound on the Phone?

Lyndia Flanagan

Why I Fired My Family Doctor

FPM Articles on Patient Relations

Departments

Editor's Page

Redesigned With You in Mind
Robert L. Edsall

Editorial

Tools for Today's Family Physician: The FPM Curriculum
Marc L. Rivo

Getting Paid

Three New Year's Resolutions From Medicare
Kent J. Moore

Improving Patient Care

Are Your Patients Getting the Preventive Services They Need?
L. Casey Chosewood

Computers

Make Your Presentations More Powerful
Thomas G. Savel

MEDLINE
David C. Kibbe

Salaried FP

Medalia: Why We Unionized
James D. Vandermeer

Balancing Act

Six Ways to Make Play a Priority
Pamela J. Vaccaro

Letters

• Managed Care vs. MSAs

• On MDs and DOs

• Dubious Comfort From Medicare

• Patient Education

• Into the Wilds of the Web

Coding & Documentation

• Coding Fractional Units of Service • Documenting Medical Necessity for Tests • Coding Tests for Therapeutic Levels • Substitutions for Bulleted Exam Elements • Same-Day Annual Exam and Flex Sig • Consultation vs. ED Visit • Coding Telephone Calls • Coding a Sports Physical • Coding a Test's Professional Component

Monitor

• Y2K Update: Millennium Bug Isn't Just HCFA's Problem • HMO Lets Doctors Choose Referral Physicians • FP Stats: A Matter of Trust • Groups Call for Patient Privacy Improvements • National Health Care Spending Slows ... With Help From Medicare, Medicaid • Physicians Fare Well, Despite Managed Care • Four Family Physicians Go to Washington

Ask FPM

• Medicaid and "Teaching Physician" Rules • PCPs and Stark II • Who Can Sign Your Prescriptions? • Tracking ED Use

Practice Diary

• E-mail • Old Charts • Hands On • Staff Appreciation • Office Aesthetics

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

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