Apr 2002

Features

Why We're In the Mess We're In

Robert D. Gillette

Eight Ideas for Managing Stress and Extinguishing Burnout

William Zeckhausen

Building a Mind-Set of Service Excellence

Paul Plsek

Departments

Editor's Page

The Struggle Between Evidence and Quality
Robert L. Edsall

Getting Paid

Five Tips for Less Costly Flu Vaccination
Kent J. Moore

Improving Patient Care

A Tool for Better Well-Woman Exams
Thomas J. Weida

Computers

How Much Will That EMR System Really Cost?
Jack Valancy

Balancing Act

Putting Politeness Into Practice
Pamela J. Vaccaro

Letters

• The Future of Medicine

• Treating Obesity

Coding & Documentation

• After-Hours Codes in the ED • ICD-9 Codes for Newborn Visits • Coding Injections

Monitor

• Docs Expected to Refuse New Medicare Patients Due to Payment Cuts • More Meaningful Medicine • Medicare Payment Error Rate Lowest to Date • Burned Out Already?

Ask FPM

• Discounts for Uninsured Patients • FP Coverage for Ob/gyns • Billing for Patients Seen in Your Absence • Buying Into a Practice

Practice Diary

• A Friend in Need • Drug Money • A Service Profession

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

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