THE LAST WORD
Fixing Patients vs. Fixing Bicycles
“If X then Y” rarely works when you're dealing with patients.
Fam Pract Manag. 2006 Nov-Dec;13(10):74.
"I should have been a bicycle mechanic,” I muttered as I sized up the day unfolding before me. Manual labor, a finite task and dirty fingernails actually sounded appealing as I realized that my carefully mapped-out course for the day was being detoured by overbooking, a green medical student and a primip falling way off Friedman's curve.
After a busy week in practice, absent-minded tinkering has a cathartic effect. It clears my mind and allows it to operate more efficiently. In computerspeak, it's called “defragmentation.” Some practice yoga, listen to classical music or faithfully visit the gym. Those less adept at stress management may kick the dog. I tinker with bicycles.
Bicycles have evolved into highly complex machines, yet they maintain an elegant simplicity. The pedals go “round ‘n’ round,” which moves the chain, which turns the wheel, which propels the bicycle forward. If a pedal is broken, it needs replacing. If the chain is rusty, it needs lube. If a wheel is bent, it needs to be trued. If X then Y.
The human body can also be viewed in very straightforward fashion. Air moves “in and out”; blood goes “round ‘n’ round.” Yet patients are not so simple and not so amenable to algorithms.
While treatment or diagnostic algorithms can aid us in the practice of medicine, they are but a part of caring for patients. Each patient visit requires active cognition and complex decision making. It also requires establishing a connection with the patient, which can arguably be the most difficult part of practicing medicine. Medical schools do a good job of selecting those able to “make the connection,” but it is up to practicing physicians to cultivate and nurture this skill in ourselves and in our colleagues with less experience.
As medical knowledge expands rapidly, new modalities are being developed to help us incorporate it into everyday practice. But the practice of medicine will always require cognition and relationship-building, both of which are optimized through longitudinal care. In fact, longitudinal care may be the most valuable therapeutic and diagnostic tool available to physicians and patients, if they're willing to invest in it.
Viewing patients as bicycles (or algorithms or RVUs) leads to suboptimal care and patient dissatisfaction. On the converse, giving patients our full attention and investing in that relationship for the long term leads to high-quality care and patient satisfaction. It is also more satisfying for physicians.
I guess I will leave my tinkering for the garage.
WE WANT TO HEAR FROM YOU
The opinions expressed here do not necessarily represent those of FPM or our publisher, the American Academy of Family Physicians. We encourage you to share your views. Send comments to email@example.com, or add your comments below.
Copyright © 2006 by the American Academy of Family Physicians.
This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact firstname.lastname@example.org for copyright questions and/or permission requests.
Want to use this article elsewhere? Get Permissions
More in FPM
Related Topic Searches
MOST RECENT ISSUE
Access the latest issue
of FPM journal
Maternal Immunization Task Force for Pregnant Women: A Call to Action
The current increase in hesitancy about the safety and efficacy of vaccines has created an environment that calls for physicians’ urgent commitment to discussing the evidence-based benefits of vaccination with pregnant women.
Keys to High-Quality, Low-Cost Care: Empanelment, Attribution, and Risk Stratiﬁcation
Understand attribution and alignment methodologies in value-based payment arrangements to know which patients are assigned to you. Use empanelment and risk stratification to better understand where to expend your practice's care management and care coordination resources.