THE 2012 FPM Survey of User Satisfaction With EHR Systems


The survey takes minutes, your responses will help hundreds of colleagues, and you just might win an iPad.

Fam Pract Manag. 2012 May-June;19(3):19-20.

You very likely have strong opinions about the electronic health record system (EHR) you use – opinions that would help any physician who might be thinking about installing the same EHR. Whether you like your system or hate it, here's your chance to make your views clear to all the readers of Family Practice Management (FPM) – and to the vendors who monitor our survey results. Just take a few minutes to complete the 2012 EHR user-satisfaction survey. With practices already collecting incentives from the government for meaningful use of EHRs, more and more physicians are getting into the market, so this is a particularly good time to make your opinion known. You can help colleagues across the country select the best systems for their practices and avoid costly mistakes. We will publish product-specific results in an upcoming issue of FPM.

About the survey

The survey is open to AAFP members who use commercial EHRs. We don't survey on a preselected set of EHR systems; rather we will report results for any commercial EHR system used by enough respondents. Consequently, we encourage all members who use EHR systems to respond; the more who respond, the more EHR systems we'll be able to report on and the more complete the report will be.

But I took the survey last time. Our last satisfaction survey was fielded almost a year and a half ago1 (results were published in our July/August 2011 issue2), and things change quickly in health information technology. Your system has probably been upgraded, you've had more time to get used to it, and your opinion may have changed in all those months.

But my partner is taking the survey. If you and your partner are like most family physicians, you don't agree on everything. Your opinion counts, and so does your partner's. We need to hear from you both – and the rest of your colleagues too. If there are six of you, you probably have six different opinions of the system you use. And the more responses a given system gets, the more likely it is to be included in the report of results.

But I'm not computer savvy. We need to hear from all segments of the membership, not just the enthusiasts and experts. If you're bewildered by your EHR, prospective users probably would be too.

But I just hate our EHR. Then don't you think it's important to tell colleagues who might be thinking of buying it?

What's in it for you

Your response will provide feedback to vendors that spurs improvements – perhaps even in the EHR you use. In addition, one randomly selected respondent will receive an Apple iPad, and 10 others will receive complimentary one-year subscriptions to the FPM print edition.

Taking the survey

To make it easy to respond, we are publishing the survey instrument in the print issue of FPM and on the FPM website. The easiest option is to submit the survey online. Alternatively, you can download a PDF version of the survey, complete it by hand, and fax the results to us at 913-906-6010.

Be sure to respond by July 31, 2012. Your colleagues will thank you.

About the Authors

show all author info

Dr. Adler is a practicing family physician, medical director of information technology for Arizona Community Physicians in Tucson, Ariz., a Certified Professional in Healthcare Information and Management Systems, a juror for the Certification Commission for Health Information Technology, and an independent consultant in health care information technology. He holds a Master of Medical Management degree and a Certificate in Healthcare Information Technology, and he serves on the Family Practice Management Board of Editors....

Robert Edsall is editor-in-chief of Family Practice Management.

Author disclosure: no relevant financial affiliations disclosed.

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1. Adler KG, Edsall RL. The 2011 FPM survey of user satisfaction with EHR systems. Fam Pract Manag. 2011;18(1):15–17.

2. Edsall RL, Adler KG. The 2011 EHR user satisfaction survey: responses from 2,719 family physicians. Fam Pract Manag. 2011;18(4):23–30.


Copyright © 2012 by the American Academy of Family Physicians.
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