Fam Pract Manag. 2012 Sep-Oct;19(5):10.
Managing referrals and referral specialists
The Practice Pearls section is frequently where I turn first to get the best tips for our practice, and I was tickled to see “Stop providing secretarial services for referrals” [July/August 2012]. We have been working toward the goal of handing over more work to referral specialists for years and are beginning to see great progress. Many of our referrals are done by faxing a form, along with demographics and records, to the specialist, who then contacts the patient directly or faxes or calls us with an appointment time. Now if we could just get more physicians to send us their notes after they see our patients!
Our small group practice remains full, and our balance sheet positive, precisely because we perform patient advocacy and stewardship tasks such as ensuring that referrals are completed. We balance the work with the other specialists, and sometimes we have to sigh when we find a specialist who appears to “dump” work on us. However, overall, this type of service is less expensive than marketing and more effective at attracting long-term, loyal families to our practice.
WE WANT TO HEAR FROM YOU
Send your comments to email@example.com. Submission of a letter will be construed as granting AAFP permission to publish the letter in any of its publications in any form. We cannot respond to all letters we receive. Those chosen for publication will be edited for length and style.
Copyright © 2012 by the American Academy of Family Physicians.
This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact firstname.lastname@example.org for copyright questions and/or permission requests.
Want to use this article elsewhere? Get Permissions
More in FPM
Related Topic Searches
MOST RECENT ISSUE
Access the latest issue
of FPM journal
To avoid a negative payment adjustment from Medicare in 2020, practices must achieve a MIPS final score of at least 15 points for the 2018 performance period. Here's how to meet this performance threshold.