The FPM Survey of Family Physicians Who Have Changed EHR Systems


Spend a few minutes responding to the survey, and you can help hundreds of colleagues – and just maybe win yourself an iPad Air.

Fam Pract Manag. 2014 Jul-Aug;21(4):18-20.

Author disclosures: no relevant financial affiliations disclosed.

With all the pressure to computerize medical records and clinical processes over the past several years, it is not surprising that most family physicians now use electronic health record systems (EHRs).1 What may be easy to lose track of in the recent wave of computerization efforts, though, is that thousands of family physicians have been using EHRs for some time now – many of them for long enough that they have already scrapped one system and switched to a new one.

After several years surveying family physicians about their satisfaction with EHR systems,2 we are finally at the point where it is appropriate to survey those family physicians whose EHR systems needed to be replaced. Why? Because they are in the vanguard of a trend that will no doubt escalate. Given the relative youth of the technology, the difficulty of choosing the right system on the first try, and the increasing difficulty of “Meaningful Use,” chances are quite good that many more practices will be abandoning their current EHRs for new ones. If you have already made the switch, your advice can help many of your colleagues who are going through what you've been through.

About the survey

The survey is open to AAFP members whose practices have switched EHR systems in the last four and a half years – since Jan. 1, 2010. We've chosen that cutoff date because it marks the beginning of a shift in EHR functionality as vendors attempted to improve their products for the Meaningful Use program. We encourage all members who changed EHRs during this time period to respond; the more who do, the more complete and useful the report will be. The survey takes less than 10 minutes to complete.

But my partner is taking the survey. If you and your partner are like most family physicians, you don't agree on everything. Your opinion counts, and so does your partner's. We need to hear from you both and the rest of your family physician colleagues too. If there are six of you, you probably have six different opinions of the system you use. Please spread the word.

But I wasn't involved in the decision to change systems. Of course we need to hear from the decision makers, but chances are good that your view of the change and your opinions of the previous and new systems will differ from theirs. We need to hear from you too.

But I'm not computer savvy. You shouldn't have to be computer savvy to use an EHR. We need to hear from all types of EHR users, not just the enthusiasts. Your colleagues need your input.

But I just hate our new EHR. Then don't you think it's important to tell colleagues who might be on the point of switching to it? They really need to hear from you.

What's in it for you

In addition to helping many of your fellow family physicians, your response will provide feedback to vendors that may spur improvements in EHR technology – perhaps even in the EHR you use. Also, one randomly selected respondent will receive an Apple iPad Air, and 10 others will receive certificates good for a one-year subscription to FPM in print.

Taking the survey

To make responding convenient, we are publishing the survey instrument in the print issue of FPM and on the FPM website. The easiest way to submit a survey is to go to, select your answer choices, and click Submit. Alternatively, you can download a PDF version of the survey , complete it by hand, and fax the results to us at 913-906-6010. Be sure to respond by Sept. 30. Your colleagues will thank you.

About the Authors

Dr. Adler is the medical editor of Family Practice Management, a board-certified clinical informaticist, and a practicing family physician in Tucson, Ariz. Robert Edsall, who was editor-in-chief of Family Practice Management for many years, is a freelance medical writer and editor based in Kansas City, Mo.

Author disclosures: no relevant financial affiliations disclosed.


1. Xierali IM, Hsiao CJ, Puffer JC, et al. The rise of electronic health record adoption among family physicians. Ann Fam Med.2013;11(1):14–19.

2. Edsall RL, Adler KG. The 2012 EHR user satisfaction survey: responses from 3,088 family physicians. Fam Pract Manag.2012;19(6):23–30.


Copyright © 2014 by the American Academy of Family Physicians.
This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact for copyright questions and/or permission requests.

Want to use this article elsewhere? Get Permissions


May-Jun 2022

Access the latest issue
of FPM journal

Read the Issue

FPM E-Newsletter

Sign up to receive FPM's free, weekly e-newsletter, "Quick Tips & Insights."

Sign Up Now



Measuring What Matters in Primary Care: Implementing the Person-Centered Primary Care Measure

Learn how family physicians are using the person-centered primary care measure and get tips for how to implement it in your practice.

Improving Adult Immunization Rates Within Racial and Ethnic Minority Communities

Part one of this two-part supplement series highlights QI processes to reduce vaccine disparities, identifies recommended adult vaccines, and discusses their importance among racial and ethnic minority communities.