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In the moment, it can be difficult to respond effectively, but practicing these four skills and tactics can help.
If the stress of the pandemic has challenged your patient communication skills, here’s how you can reestablish rapport.
Use this guide to up-front agenda setting to help you strike a balance between meeting complex patient needs and staying on time.
Sometimes the medical information patients find on the internet is correct. But when it’s not, we need to practice a new skillset.
These simple tools can help you respond effectively when you feel emotionally hijacked by difficult people or circumstances.
Sharing life transitions is both a challenge and a joy of long-standing patient relationships.
The wrong joke at the wrong time can shatter the doctor-patient relationship, but humor used wisely has health benefits and strengthens bonds in stressful situations.
What if we could talk about medical mistakes without fear of judgment or punishment?
With rudeness, discrimination, and violence on the rise, how do we take care of our patients while protecting ourselves?
The most unlikely of past experiences can shape who we are as physicians.