Communication

September/October 2021 Issue
How to Spot and Tactfully Handle Discrimination in the Health Care Setting [Feature]

In the moment, it can be difficult to respond effectively, but practicing these four skills and tactics can help.

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July/August 2021 Issue
A Compassionate Communication Refresher for Clinicians Experiencing COVID Fatigue [Feature]

If the stress of the pandemic has challenged your patient communication skills, here’s how you can reestablish rapport.

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March/April 2021 Issue
Five Steps to Mastering Agenda Setting [Feature]

Use this guide to up-front agenda setting to help you strike a balance between meeting complex patient needs and staying on time.

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September/October 2020 Issue
How to Handle Misinformation in the Age of Dr. Google [The Last Word]

Sometimes the medical information patients find on the internet is correct. But when it’s not, we need to practice a new skillset.

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September/October 2020 Issue
Emotional Intelligence: Five Ways to Have Better Interactions and Improve Your Work Life [Feature]

These simple tools can help you respond effectively when you feel emotionally hijacked by difficult people or circumstances.

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March/April 2020 Issue
On Baby Pictures and Empty Nests [From the Editor]

Sharing life transitions is both a challenge and a joy of long-standing patient relationships.

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March/April 2020 Issue
Is This Some Kind of Joke? Understanding and Using Humor in the Clinical Setting [Feature]

The wrong joke at the wrong time can shatter the doctor-patient relationship, but humor used wisely has health benefits and strengthens bonds in stressful situations.

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November/December 2019 Issue
Taking the Fear Out of Error Disclosure [The Last Word]

What if we could talk about medical mistakes without fear of judgment or punishment?

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September/October 2019 Issue
Incivility in Health Care: Strategies for De-escalating Troubling Encounters [Feature]

With rudeness, discrimination, and violence on the rise, how do we take care of our patients while protecting ourselves?

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September/October 2019 Issue
Three Essential Skills for a Doctor That I Learned From an After-School Job as a Youth [The Last Word]

The most unlikely of past experiences can shape who we are as physicians.

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