Communication

Jan 2003 Issue
Staying in the Loop at Work [Balancing Act]

Physicians who feel connected to the people they work with often report greater job satisfaction and less burnout. The author, a family physician, offers tips for building better relationships with colleagues.

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Jan 2003 Issue
Implementing Change: From Ideas to Reality [Feature]

How do you get your group to defy the status quo and act on good ideas? It starts with vision, teamwork and some fire in the belly.

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Nov-Dec 2002 Issue
'Oh, by the Way ...': Agenda Setting in Office Visits [Improving Patient Care]

The article will explain how physicians can deal with patients who present with lists of complaints and how managing these lists effectively can improve patient care.

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Nov-Dec 2002 Issue
Serving Up the Feedback Sandwich [Feature]

Negative feedback is never easy to give, but sandwiching criticism between layers of praise makes it more palatable and more effective.

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Jul-Aug 2002 Issue
When Medical Errors Hit Home [Balancing Act]

The author, a family physician, contributes her thoughts on patient safety and error reduction as a doctor and as the daughter of a sick parent who received suboptimal care.

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Jun 2002 Issue
A Simple Technology to Improve Office Efficiency [Improving Patient Care]

The author explains how simple technologies, such as a handheld pager system, can improve communication among physicians and staff members within the office.

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Jun 2002 Issue
Achieving a More Minority-Friendly Practice [Feature]

How successful is your practice at meeting the needs of diverse patients? These 10 tips can help you improve.

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Apr 2002 Issue
Putting Politeness Into Practice [Balancing Act]

Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.

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Sep 2001 Issue
A Primer on E-mail Discussion Lists [Computers]

The author provides a comprehensive list and a summary of listservs available to family physicians as well as tips on listserv etiquette.

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Sep 2001 Issue
Involving Patients in Medical Decisions: What Happens in Real-World Practice? [Improving Patient Care]

The article, which continues our series on take-away lessons from the Direct Observation of Primary Care Study, shows how FPs can help patients take a more active role in making decisions about their medical care and why this is beneficial.

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