Communication

Jul-Aug 2002 Issue
When Medical Errors Hit Home [Balancing Act]

The author, a family physician, contributes her thoughts on patient safety and error reduction as a doctor and as the daughter of a sick parent who received suboptimal care.

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Jun 2002 Issue
A Simple Technology to Improve Office Efficiency [Improving Patient Care]

The author explains how simple technologies, such as a handheld pager system, can improve communication among physicians and staff members within the office.

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Jun 2002 Issue
Achieving a More Minority-Friendly Practice [Feature]

How successful is your practice at meeting the needs of diverse patients? These 10 tips can help you improve.

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Apr 2002 Issue
Putting Politeness Into Practice [Balancing Act]

Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.

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Sep 2001 Issue
A Primer on E-mail Discussion Lists [Computers]

The author provides a comprehensive list and a summary of listservs available to family physicians as well as tips on listserv etiquette.

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Sep 2001 Issue
Involving Patients in Medical Decisions: What Happens in Real-World Practice? [Improving Patient Care]

The article, which continues our series on take-away lessons from the Direct Observation of Primary Care Study, shows how FPs can help patients take a more active role in making decisions about their medical care and why this is beneficial.

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Jun 2001 Issue
Managing Your Boss [Feature]

You can hate your boss, kiss up to your boss or learn to manage your boss. Only one of these options is worth it for everyone in the long run.

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Oct 2000 Issue
Cultural Competence [Improving Patient Care]

The article describes the racial and ethnic disparities that exist in health care and explains how practices can improve their cultural competency.

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Oct 2000 Issue
Using Web-Based Patient Communication [Computers]

This is the third article in the eHealth series, and it will cover the advantages of using Web-based personal health records.

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Jul-Aug 2000 Issue
Words of Wisdom for Patients and Physicians [Balancing Act]

The author provides a reading list of books for physicians to recommend to patients and describes how reading can educate patients (and physicians) and provide a common ground for the physician and patient to share life experiences.

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