ITEMS IN FPM ON TOPIC:

Communication

Nov-Dec 2002 Issue
'Oh, by the Way ...': Agenda Setting in Office Visits [Improving Patient Care]

The article will explain how physicians can deal with patients who present with lists of complaints and how managing these lists effectively can improve patient care.


Nov-Dec 2002 Issue
Serving Up the Feedback Sandwich [Feature]

Negative feedback is never easy to give, but sandwiching criticism between layers of praise makes it more palatable and more effective.


Jul-Aug 2002 Issue
When Medical Errors Hit Home [Balancing Act]

The author, a family physician, contributes her thoughts on patient safety and error reduction as a doctor and as the daughter of a sick parent who received suboptimal care.


Jun 2002 Issue
Achieving a More Minority-Friendly Practice [Feature]

How successful is your practice at meeting the needs of diverse patients? These 10 tips can help you improve.


Jun 2002 Issue
A Simple Technology to Improve Office Efficiency [Improving Patient Care]

The author explains how simple technologies, such as a handheld pager system, can improve communication among physicians and staff members within the office.


Apr 2002 Issue
Putting Politeness Into Practice [Balancing Act]

Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.


Sep 2001 Issue
A Primer on E-mail Discussion Lists [Computers]

The author provides a comprehensive list and a summary of listservs available to family physicians as well as tips on listserv etiquette.


Sep 2001 Issue
Involving Patients in Medical Decisions: What Happens in Real-World Practice? [Improving Patient Care]

The article, which continues our series on take-away lessons from the Direct Observation of Primary Care Study, shows how FPs can help patients take a more active role in making decisions about their medical care and why this is beneficial.


Jun 2001 Issue
Managing Your Boss [Feature]

You can hate your boss, kiss up to your boss or learn to manage your boss. Only one of these options is worth it for everyone in the long run.


Oct 2000 Issue
Cultural Competence [Improving Patient Care]

The article describes the racial and ethnic disparities that exist in health care and explains how practices can improve their cultural competency.


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