ITEMS IN FPM ON TOPIC:

Patient relations

Jul-Aug 2009 Issue
The Importance of Closing the Loop [The Last Word]

Never assume that a critical message has been delivered.


Nov-Dec 2008 Issue
Learning From Troubled Patients [The Last Word]

Though we may sometimes be tempted to look down on troubled patients, they have much to teach us.


Jun 2008 Issue
How to Deliver Bad News [The Last Word]

When a patient gets a “double whammy,” deliver the bad news the way you would like to hear it.


May 2008 Issue
A Night at the Nursing Home [The Last Word]

Sometimes, our patients give us gifts far greater than anything we've given them.


Mar 2008 Issue
Looking Out for Others [The Last Word]

What do you do when serving others becomes drudgery?


Oct 2007 Issue
Are Your Patients Ready for Electronic Communication? [Feature]

This simple survey will help you gauge patients' ability to interact with your practice via the Internet.


Oct 2007 Issue
Moving Beyond "Noncompliance" [The Last Word]

When we focus on our own agenda rather than our patient's, we too can become noncompliant.


Jul-Aug 2007 Issue
The Art of Apology: When and How to Seek Forgiveness [Feature]

If a medical mistake in your practice is worthy of an apology, make sure you offer it skillfully.


Jul-Aug 2007 Issue
Are You Ready to Discuss Complementary and Alternative Medicine? [Feature]

If you haven't been communicating openly about these therapies with your patients, you may be missing a valuable opportunity.


Jun 2007 Issue
How to Manage Difficult Patient Encounters [Feature]

These strategies will help you turn problematic encounters into productive ones.


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