Patient relations

Sep 2004 Issue
"Insuring" the Uninsured [Feature]

By offering uninsured patients a set of services in exchange for an affordable monthly fee, this practice has reduced no-shows and improved its patients’ health.

Sep 2004 Issue
Starting Off on the Right Foot [Improving Patient Care]

The article describes an enrollment interview or family conference, which the author uses to introduce prospective patients to the practice and to lay the groundwork for a positive, long-term doctor-patient relationship.

Jul-Aug 2004 Issue
Do I Need an Interpreter? (Spanish version) [Patient Education]

Jul-Aug 2004 Issue
Managing Family Dynamics [Balancing Act]

Family dynamics can impact the doctor-patient relationship even when the doctor cares for only one member of a family. The author provides a list of key questions doctors should ask to help them better understand the wider context within which they care for the patient.

Jul-Aug 2004 Issue
Sticking the Landing: How to Create a Clean End to a Medical Visit [Improving Patient Care]

Seven skills will help you end the medical visit with greater satisfaction for both you and your patient.

Apr 2004 Issue
Teaching Kindness [Balancing Act]

The author discusses the value of kindness in medical care and explains why he teaches his FP residents to practice medicine with kindness and objectivity.

Mar 2004 Issue
Understanding Your Medical Bills [Patient Education]

Patient education piece designed to help the patient understand how to read and understand doctor's bills and statements from their insurance companies.

Mar 2004 Issue
When Customer Service and Patient Care Collide [Editorial]

Feb 2004 Issue
The Fine Art of Refusal [Balancing Act]

Learning to say "no" to unreasonable patient requests is an important part of being a good physician. The author teaches readers several methods for saying "no" gracefully and with conviction.

Nov-Dec 2003 Issue
The Chivalrous Physician [Balancing Act]

The author, a family physician, discusses the art of chivalry and how practicing it with patients and colleagues can strengthen relationships and improve professional satisfaction.

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