Patient satisfaction

January/February 2022 Issue
Shouldn't Every Practice Be a "Concierge" Practice? [The Last Word]

Providing excellent patient service isn't an add-on. It's what we're supposed to do.

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November/December 2021 Issue
How to Respond to Unreasonable Patient Expectations [The Last Word]

Sometimes, what the patient wants isn’t what the patient needs.

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May/June 2021 Issue
What Millennials Want Out of Primary Care, and How to Deliver It [Feature]

As the largest adult generation in the U.S., millennials will have an outsized impact on the future of health care. Here are some ways to make primary care more appealing to all patients, including the first group raised with the internet.

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March/April 2021 Issue
Five Steps to Mastering Agenda Setting [Feature]

Use this guide to up-front agenda setting to help you strike a balance between meeting complex patient needs and staying on time.

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September/October 2020 Issue
Racism in Health Care: Creating a More Equitable Health Care Experience [From the Editor]

Imagine how it would feel to walk into a doctor’s office and see that everyone else looks different from you.

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January/February 2020 Issue
Improving the Waiting Room Experience [Feature]

Adding a touch of tech, a dose of education, and plenty of creature comforts to your waiting room can make it more palatable for patients.

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September/October 2018 Issue
How to Excel at Access -- and Why It Matters [Feature]

Patients do better and cost less when they have ready access to primary care, but could your practice be thinking about access all wrong?

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July/August 2018 Issue
Quality Measures: How to Get Them Right [Feature]

Pay-for-performance programs have produced disappointing results. Fewer and more appropriate, evidence-based quality measures could help.

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July/August 2017 Issue
Treating Anxiety and Depression in Primary Care: Reducing Barriers to Access [Feature]

Colocating counseling and primary care services can help ensure that patients get the mental health care they need.

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November/December 2016 Issue
Sharing Visit Notes: Are We Ready and Willing? [From the Editor]

Will this really improve patient care?

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