Patient satisfaction

September/October 2018 Issue
How to Excel at Access—and Why It Matters [Feature]

Patients do better and cost less when they have ready access to primary care, but could your practice be thinking about access all wrong?

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July/August 2018 Issue
Quality Measures: How to Get Them Right [Feature]

Pay-for-performance programs have produced disappointing results. Fewer and more appropriate, evidence-based quality measures could help.

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July/August 2017 Issue
Treating Anxiety and Depression in Primary Care: Reducing Barriers to Access [Feature]

Colocating counseling and primary care services can help ensure that patients get the mental health care they need.

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November/December 2016 Issue
Sharing Visit Notes: Are We Ready and Willing? [From the Editor]

Will this really improve patient care?

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November/December 2016 Issue
Using Health Confidence to Improve Patient Outcomes [Feature]

Tracking patient engagement is a key step to enhancing health and reducing costs.

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November/December 2016 Issue
Sharing Visit Notes: Getting Patients and Physicians on the Same Page [Feature]

Inviting patients to review your visit notes is a promising change in practice. Here’s how to get started.

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July/August 2016 Issue
Home Care Gets a New Place in the Medical Neighborhood [Feature]

Collaboration with home care providers allows family physicians to extend their influence over patient outcomes and health care costs.

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May/June 2016 Issue
Does High Patient Satisfaction Mean High Quality of Care ? [From the Editor]

Are they even related?

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May/June 2016 Issue
Seven Principles for Improving Service and Patient Satisfaction [Feature]

A systematic approach that follows these seven principles can help you translate patient feedback into improved service.

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May/June 2016 Issue
Encouraging Children’s Literacy in Your Practice [Feature]

Providing free books to your youngest patients can improve literacy and patient satisfaction.

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