ITEMS IN FPM ON TOPIC:

Patient satisfaction

July/August 2012 Issue
Rethinking the Difficult Patient Encounter [Feature]

Before you can help a "difficult" patient, you may need to change how you view that person.


November/December 2011 Issue
Simple Tools to Increase Patient Satisfaction With the Referral Process [Feature]

In six steps, you can make your referrals more efficient and please patients in the process.


May/June 2011 Issue
Why I Let My Patients See My Notes [Opinion]

A $1.5 million study is underway to determine whether this practice is a good idea. Spoiler alert: It is.


March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

Does your patient flow suffer because communication between front and back offices is awkward? Here's a solution to the problem -- for free.


January/February 2011 Issue
Integrating a Behavioral Health Specialist Into Your Practice [Feature]

Close collaboration may be the best solution for your patients and your practice.


November/December 2010 Issue
A Proactive Approach to Controlled Substance Refills [Feature]

Using the recurring-calendar-event function in Microsoft Outlook, this practice created a systematic approach that ensures patient refills on the day they're due.


September/October 2010 Issue
Five Ways to Improve Access to Care [The Last Word]

If we fail at access, we fail at the most fundamental piece of the relationship.


Jul-Aug 2009 Issue
Why I Give My Cell Phone Number to My Patients [Feature]

You may gain more rapport without losing sleep.


May-Jun 2009 Issue
What Should You Do When Your Patient Brings a List? [Feature]

Follow these five steps if your patient unfurls a long list of issues to discuss at today's visit.


May-Jun 2009 Issue
Online Reviews of Physicians: What Are Your Patients Posting About You? [Feature]

A growing number of Web sites enable patients to publicly rant or rave about their physicians. Here's what you need to know.


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