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Before you can help a "difficult" patient, you may need to change how you view that person.
In six steps, you can make your referrals more efficient and please patients in the process.
A $1.5 million study is underway to determine whether this practice is a good idea. Spoiler alert: It is.
Does your patient flow suffer because communication between front and back offices is awkward? Here's a solution to the problem -- for free.
Close collaboration may be the best solution for your patients and your practice.
Using the recurring-calendar-event function in Microsoft Outlook, this practice created a systematic approach that ensures patient refills on the day they're due.
If we fail at access, we fail at the most fundamental piece of the relationship.
You may gain more rapport without losing sleep.
Follow these five steps if your patient unfurls a long list of issues to discuss at today's visit.
A growing number of Web sites enable patients to publicly rant or rave about their physicians. Here's what you need to know.