ITEMS IN FPM ON TOPIC:

Patient satisfaction

March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

Does your patient flow suffer because communication between front and back offices is awkward? Here's a solution to the problem -- for free.


January/February 2011 Issue
Integrating a Behavioral Health Specialist Into Your Practice [Feature]

Close collaboration may be the best solution for your patients and your practice.


November/December 2010 Issue
A Proactive Approach to Controlled Substance Refills [Feature]

Using the recurring-calendar-event function in Microsoft Outlook, this practice created a systematic approach that ensures patient refills on the day they're due.


September/October 2010 Issue
Five Ways to Improve Access to Care [The Last Word]

If we fail at access, we fail at the most fundamental piece of the relationship.


Jul-Aug 2009 Issue
Why I Give My Cell Phone Number to My Patients [Feature]

You may gain more rapport without losing sleep.


May-Jun 2009 Issue
What Should You Do When Your Patient Brings a List? [Feature]

Follow these five steps if your patient unfurls a long list of issues to discuss at today's visit.


May-Jun 2009 Issue
Online Reviews of Physicians: What Are Your Patients Posting About You? [Feature]

A growing number of Web sites enable patients to publicly rant or rave about their physicians. Here's what you need to know.


Sep-Oct 2008 Issue
Patient History and Malpractice Defense [Opinion]

Good records can help defend against a meritless malpractice suit, but it takes more than good records to prevent one.


Jun 2008 Issue
How to See Your Practice Through Your Patients' Eyes [Feature]

It's as simple as entering through the front door and taking a walk around your practice.


Mar 2008 Issue
Discussing End-of-Life Care With Your Patients [Feature]

The conversation may not be easy, but your patients will be grateful.


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