ITEMS IN FPM ON TOPIC:

Patient satisfaction

Nov-Dec 2003 Issue
Family Medicine Takes Center Stage [Feature]

As part of the Future of Family Medicine project, the specialty put itself under a glaring spotlight to see where it currently stands.


Jun 2003 Issue
A Funny Thing Happened Today at the Office [Balancing Act]

Laughter is the best medicine. And medicine often makes for the best laughter.


Jan 2003 Issue
Open Access as an Alternative to Patient Combat [Improving Patient Care]

The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).


Jun 2002 Issue
Achieving a More Minority-Friendly Practice [Feature]

How successful is your practice at meeting the needs of diverse patients? These 10 tips can help you improve.


May 2002 Issue
Does Health Habit Advice Affect Patient Satisfaction? [Improving Patient Care]

The article will explore how patients feel about and respond to health habit counseling provided by their family physician, relying on data from the Direct Observation of Primary Care study.


Apr 2002 Issue
Putting Politeness Into Practice [Balancing Act]

Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.


Apr 2002 Issue
Building a Mind-Set of Service Excellence [Feature]

Here’s how to assess and improve the level of service your practice is currently providing.


Jan 2002 Issue
Toward Sensitive Treatment of Obese Patients in Primary Care [Feature]

Compassionate care will help them even if they never lose a pound.


Jun 2001 Issue
Understanding Your Insurance Coverage [Patient Education]


Feb 2001 Issue
Getting the Most From Your Phone System [Feature]

Looking at your system through the eyes of a patient will help you understand what you need.


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