ITEMS IN FPM ON TOPIC:

Patient satisfaction

Feb 1999 Issue
Implementing a Policy for Same-Day Payments [Getting Paid]

This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.


Feb 1999 Issue
A Broader View of Patient Education [Improving Patient Care]

The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.


Jan 1999 Issue
Getting Patients Off Hold and Online [Feature]

Using e-mail and the Web to connect with patients may sound like a hassle, but it can make patients' lives easier — and yours, too.


Jan 1999 Issue
Why I Fired My Family Doctor [Feature]

This patient's experience teaches lessons that at least one FP apparently hasn't learned.


Jan 1999 Issue
Strengthening Relationships With Your Patients [Feature]


Jan 1999 Issue
Measuring Patient Satisfaction: How to Do It and Why to Bother [Feature]

A well-designed survey can help you improve your practice. The key? ‘Keep it simple,’ and act on what you learn.


Jul-Aug 1998 Issue
Improving Service and Increasing Patient Satisfaction [Feature]

What keeps patients coming back to the same practice? The author's answer may surprise you.


May 1998 Issue
Accessibility Is the Key [Marketing Tips]

The author offers basic tips about scheduling office hours to better meet patients' needs.


Apr 1998 Issue
How Satisfied Are Your Patients? [FP Stat]

Patient satisfaction surveys can be useful tools for quality improvement, but don't expect your patients to be 100 percent satisfied.


Feb 1998 Issue
Patients Stand by Their HMOs [FP Stat]


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