ITEMS IN FPM ON TOPIC:

Patient satisfaction

Feb 1999 Issue
A Broader View of Patient Education [Improving Patient Care]

The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.


Feb 1999 Issue
Implementing a Policy for Same-Day Payments [Getting Paid]

This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.


Jan 1999 Issue
Strengthening Relationships With Your Patients [Feature]


Jan 1999 Issue
Why I Fired My Family Doctor [Feature]

This patient's experience teaches lessons that at least one FP apparently hasn't learned.


Jan 1999 Issue
Getting Patients Off Hold and Online [Feature]

Using e-mail and the Web to connect with patients may sound like a hassle, but it can make patients' lives easier — and yours, too.


Jan 1999 Issue
Measuring Patient Satisfaction: How to Do It and Why to Bother [Feature]

A well-designed survey can help you improve your practice. The key? ‘Keep it simple,’ and act on what you learn.


Jul-Aug 1998 Issue
Improving Service and Increasing Patient Satisfaction [Feature]

What keeps patients coming back to the same practice? The author's answer may surprise you.


May 1998 Issue
Accessibility Is the Key [Marketing Tips]

The author offers basic tips about scheduling office hours to better meet patients' needs.


Apr 1998 Issue
How Satisfied Are Your Patients? [FP Stat]

Patient satisfaction surveys can be useful tools for quality improvement, but don't expect your patients to be 100 percent satisfied.


Feb 1998 Issue
Patients Stand by Their HMOs [FP Stat]


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