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Setting aside slots for same-day and follow-up appointments builds patients' trust — and boosts productivity. Here's how to do it.
This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.
The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.
Using e-mail and the Web to connect with patients may sound like a hassle, but it can make patients' lives easier — and yours, too.
This patient's experience teaches lessons that at least one FP apparently hasn't learned.
A well-designed survey can help you improve your practice. The key? ‘Keep it simple,’ and act on what you learn.
What keeps patients coming back to the same practice? The author's answer may surprise you.
The author offers basic tips about scheduling office hours to better meet patients' needs.
Patient satisfaction surveys can be useful tools for quality improvement, but don't expect your patients to be 100 percent satisfied.