ITEMS IN FPM ON TOPIC:

Service quality

July/August 2018 Issue
Quality Measurement: A Long Way to Go [From the Editor]

Physician quality shouldn't be subjective. But the current measurement methods need more work.


July/August 2018 Issue
Teach-Back: A Simple Technique to Enhance Patients’ Understanding [Feature]

Half of patients leave their visit without understanding what their physician told them, but this simple technique can help.


July/August 2018 Issue
Quality Measures: How to Get Them Right [Feature]

Pay-for-performance programs have produced disappointing results. Fewer and more appropriate, evidence-based quality measures could help.


July/August 2017 Issue
Which Quality Measures Should You Report? [Feature]

Here’s how to select the measures that will maximize your success under Medicare’s new Quality Payment Program.


May/June 2016 Issue
Seven Principles for Improving Service and Patient Satisfaction [Feature]

A systematic approach that follows these seven principles can help you translate patient feedback into improved service.


November/December 2015 Issue
What You Need to Know About Medicare's New "Quality and Resource Use Report" [Feature]

The QRUR is essentially an annual report card, and its data can affect how you get paid in the future.


March/April 2014 Issue
Incorporating Medical Interpretation Into Your Practice [Feature]

Making sure you can understand your patients not only improves their care but avoids legal trouble.


March/April 2014 Issue
Practice Transformation: Lessons From a Safety Net Clinic [Feature]

Health system serving uninsured and needy patients improves efficiency and outcomes through medical home initiatives.


November/December 2013 Issue
The Benefits of Using Care Coordinators in Primary Care: A Case Study [Feature]

Care coordinators can boost quality and revenue by reducing no-shows, improving adherence, and enhancing preventive and chronic care.


March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

Does your patient flow suffer because communication between front and back offices is awkward? Here's a solution to the problem -- for free.


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