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Providing excellent patient service isn't an add-on. It's what we're supposed to do.
Physician quality shouldn't be subjective. But the current measurement methods need more work.
Half of patients leave their visit without understanding what their physician told them, but this simple technique can help.
Pay-for-performance programs have produced disappointing results. Fewer and more appropriate, evidence-based quality measures could help.
Here’s how to select the measures that will maximize your success under Medicare’s new Quality Payment Program.
A systematic approach that follows these seven principles can help you translate patient feedback into improved service.
The QRUR is essentially an annual report card, and its data can affect how you get paid in the future.
Health system serving uninsured and needy patients improves efficiency and outcomes through medical home initiatives.
Making sure you can understand your patients not only improves their care but avoids legal trouble.
Care coordinators can boost quality and revenue by reducing no-shows, improving adherence, and enhancing preventive and chronic care.