ITEMS IN FPM ON TOPIC:

Service quality

January/February 2011 Issue
Should Your Practice Participate in a Quality-Reporting Program? [Feature]

To answer this question, you must balance anticipated costs with potential gains.


November/December 2010 Issue
What a Patient's Numbers Don't Tell [The Last Word]

Sometimes, what matters most is how far a patient has come.


Feb 2008 Issue
Practice Measurement: A New Approach for Demonstrating the Worth of Your Work [Feature]

To obtain a true view of the quality of your practice, you must measure the patient's experience.


Feb 2008 Issue
User Satisfaction With EHRs: Report of a Survey of 422 Family Physicians [Feature]

If you're thinking of moving to electronic records, the results of this survey may help.


Nov-Dec 2006 Issue
Fixing Patients vs. Fixing Bicycles [The Last Word]

“If X then Y” rarely works when you're dealing with patients.


Mar 2006 Issue
Creating a High-Performing Clinical Team [Feature]

Delivering top-notch care requires more than individual skill and motivation.


Jun 2005 Issue
Innovation in Practice: Six Ways to Harness the Power of Your Ideas [Feature]

With a clear aim, some basic innovation tools and a willingness to experiment, your team can produce some remarkable ideas.


May 2005 Issue
Beyond Charting: Using Your EHR's Data to Improve Quality [Computers]

Author describes how his residency program uses Crystal Reports to produce reports from their EMR system -- reports that have been useful in QI programs that have improved A1c, LDL and other outcome parameters.


May 2005 Issue
Improving Telephone Management in Your Practice [Feature]

With a few simple changes, you can give your patients better service and your staff a break.


Feb 2005 Issue
Practicing Without Paper Charts: One Clinic's Experience [Feature]

Their revenues are up. Their quality of care is high. And their doctors are getting home in time for dinner.


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