ITEMS IN FPM ON TOPIC:
Frustrated with the status quo? Here’s how to take your practice from so-so to stellar.
The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).
Here’s how to assess and improve the level of service your practice is currently providing.
Looking at your system through the eyes of a patient will help you understand what you need.
Across the country, insurers are beginning to pay physicians for improved quality and service. They'll get there faster with your help.
Insurers may not explicitly reward your practice for improved quality and service, but there is a way to make quality and service pay.
Every practice has at least one. Here's how to reduce irritation and improve outcomes.
As patients shoulder a larger share of their own health care costs, they'll expect more from physicians — and reward those who meet their expectations.
Jun 1999 Issue
Improve Quality by Understanding Your Care Process [Improving Patient Care]
The article argues that a good process yields good outcomes. It shows how practices can use patient input to map out the patient care process and find ways to improve.
Editorial arguing that efforts to make medicine into big business are doomed to failure because they are economically unsound and because medicine is an art, not a business, and an art that depends on the doctor being set apart as special, not shoved into a slot with other "providers."