ITEMS IN FPM ON TOPIC:

Service quality

Jan 2000 Issue
The Emergence of Consumer-Driven Health Care [Feature]

As patients shoulder a larger share of their own health care costs, they'll expect more from physicians — and reward those who meet their expectations.


Jun 1999 Issue
Improve Quality by Understanding Your Care Process [Improving Patient Care]

The article argues that a good process yields good outcomes. It shows how practices can use patient input to map out the patient care process and find ways to improve.


Jun 1999 Issue
Big Business and Bad Medicine [Editorial]

Editorial arguing that efforts to make medicine into big business are doomed to failure because they are economically unsound and because medicine is an art, not a business, and an art that depends on the doctor being set apart as special, not shoved into a slot with other "providers."


May 1999 Issue
Holding the Gains in Quality Improvement [Feature]

In QI, enacting a positive change within your practice isn't the end. You must continue moving forward.


May 1999 Issue
Physician-Owned Groups: The Best Strategy for Success [Feature]

Managed care has pushed physicians into new practice arrangements, but none is positioned for success like the physician-owned group.


May 1999 Issue
Finding Diamonds in the Trenches With the Nominal Group Process [Improving Patient Care]

The article will explain nominal group process as a method for generating quality-improvement ideas and will show how one practice used the process to identify areas of improvement within the practice.


Apr 1999 Issue
A Team Approach to Quality Improvement [Feature]

To realize change, rely on the knowledge and experience of a team such as the authors', which improved the care of patients with diabetes.


Mar 1999 Issue
Rescuing Managed Care From the Wreckage of Managed Care [Editor's Page]

Aruges that the mud slung at the managed care industry recently has sullied the perfectly good, and necessary, term "managed care." Promises a number of articles on quality improvement and evidence-based medicine in FPM.


Mar 1999 Issue
Quality Improvement: First Steps [Feature]

QI can bring about substantial, lasting, positive change in your practice. It all begins with identifying the opportunities.


Mar 1999 Issue
Tips for Making Inpatient Care More Efficient [Feature]

You may be surprised at what you can do to improve the quality and reduce the cost of hospital care — and strengthen your own position.


Pages: Previous 1 2 3 4 5 Next


FPM E-Newsletter

Sign up to receive FPM's free, weekly e-newsletter, "Quick Tips & Insights."

Sign Up Now