ITEMS IN FPM ON TOPIC:

Service quality

Jan 1999 Issue
Why I Fired My Family Doctor [Feature]

This patient's experience teaches lessons that at least one FP apparently hasn't learned.


Jan 1999 Issue
Measuring Patient Satisfaction: How to Do It and Why to Bother [Feature]

A well-designed survey can help you improve your practice. The key? ‘Keep it simple,’ and act on what you learn.


Jan 1999 Issue
Are Your Patients Getting the Preventive Services They Need? [Improving Patient Care]

The article discusses the importance of preventive services and offers NCQA benchmarks. It also shows the process one practice used to identify its rates for mammograms, childhood immunizations and influenza vaccinations.


Nov-Dec 1998 Issue
What the Hospitalist Movement Means to Family Physicians [Feature]

The jury's still out on how hospitalists affect patient care, but many family physicians are choosing to give up hospital service before the verdict comes in.


Jul-Aug 1998 Issue
Improving Service and Increasing Patient Satisfaction [Feature]

What keeps patients coming back to the same practice? The author's answer may surprise you.


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