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The wrong joke at the wrong time can shatter the doctor-patient relationship, but humor used wisely has health benefits and strengthens bonds in stressful situations.
Highly trained workers can perform more visit-related tasks, boosting care quality and reducing physician burnout.
Assembling a dedicated QI team is only half the challenge. Here's how to build and sustain their momentum.
Use this seven-step plan to create protocols that improve efficiency and reduce physician workloads.
Expanding the role of medical assistants to better support providers can improve not only traditional outcomes but also job satisfaction.
This physician and medical assistant jump-start patient visits by teaming up and reversing some traditional roles in the exam room.
Even with a laudable goal, such as reducing physicians’ administrative burdens, it can be difficult to implement change. These real-world lessons can help.
On-screen alerts can help a spread-out staff work together to keep patient care moving smoothly.
Delegation, technology, and training enabled our MAs - and doctors - to grow.
If it isn't thoughtfully applied, the team model may have unintended consequences.