Nonclinical process improvement

September/October 2018 Issue
10 Ways to Keep Your Quality Improvement Team Motivated [Feature]

Assembling a dedicated QI team is only half the challenge. Here's how to build and sustain their momentum.

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November/December 2017 Issue
Change Is Hard: What Really Happens When You Try to Implement a New Care Model [Feature]

Even with a laudable goal, such as reducing physicians’ administrative burdens, it can be difficult to implement change. These real-world lessons can help.

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January/February 2017 Issue
Why Best Practices Fail to Spread [Feature]

Most organizations want to get better, but most of their improvement efforts fail. Here's why.

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May/June 2016 Issue
Encouraging Children’s Literacy in Your Practice [Feature]

Providing free books to your youngest patients can improve literacy and patient satisfaction.

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July/August 2015 Issue
Patient Advisory Councils: Giving Patients a Seat at the Table [Feature]

This model can make patients true partners in improving their care and that of others.

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November/December 2014 Issue
Three Questions to Guide Any Change Effort [The Last Word]

The change you're pursuing is more likely to succeed if you can answer "yes" to each of these questions.

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September/October 2014 Issue
Applying the "Theory of Constraints" to Solve Your Practice's Most Vexing Problem [Feature]

What stands in the way of your practice achieving its goal?

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November/December 2013 Issue
The Benefits of Using Care Coordinators in Primary Care: A Case Study [Feature]

Care coordinators can boost quality and revenue by reducing no-shows, improving adherence, and enhancing preventive and chronic care.

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September/October 2013 Issue
Three Building Blocks for Improving Access to Care [Feature]

Your efforts to give patients same-day appointments won't succeed until you address three critical issues.

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March/April 2013 Issue
Redesigning Your Work Space to Support Team-Based Care [Feature]

Four key design elements could make your team more effective.

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