Nonclinical process improvement

September/October 2013 Issue
Three Building Blocks for Improving Access to Care [Feature]

Your efforts to give patients same-day appointments won't succeed until you address three critical issues.

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March/April 2013 Issue
Redesigning Your Work Space to Support Team-Based Care [Feature]

Four key design elements could make your team more effective.

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January/February 2013 Issue
The Doctor-Centered Medical Home [The Last Word]

Yes, it worked in the past. No, it won't work in the future.

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September/October 2012 Issue
Managing Messages [Feature]

Three principles helped this small primary care practice conquer the dreaded inbox and its mountain of messages.

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November/December 2011 Issue
Plugging Practice Leaks [From the Editor]

Left unchecked, leaks can sap your practice of time, efficiency, goodwill and cash.

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September/October 2011 Issue
Remove Roadblocks and Improve Access to Preventive Care [Feature]

Learn how a few procedural changes dramatically increased this practice's visit rates for well-child care.

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July/August 2011 Issue
Structure and Synchronicity for Better Charting [Feature]

Two key characteristics will help you to ensure that your notes communicate not only what you did, but also what you were thinking.

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March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

Does your patient flow suffer because communication between front and back offices is awkward? Here's a solution to the problem -- for free.

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November/December 2010 Issue
Addressing Common Inefficiencies in Office Practice [Feature]

A well-organized workflow will save you time, money and aggravation.

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September/October 2010 Issue
Translating Learning Into Practice [From the Editor]

With the “Translation to Practice” pilot, the extra-credit assignment comes to CME.

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