ITEMS IN FPM ON TOPIC:
Nonclinical process improvement
Points out that the Nicoletti and Borglum articles in this issue are connected in that they both come from practice consultants who have formed apparently similar views of what constitutes a good practice.
Introducing the FPM Reader Challenge, the author solicits "big ideas that have made a difference in FP’s practices" as entries into an article competition.
The article explains the use of a prescription medication protocol, which can empower a practice's staff to handle Rx refills more efficiently, resulitng in improved patient service, decreased Rx errors, and better use of physicians' time.
Argues that most practices are shot through with errors that can be prevented -- or at least be prevented from having adverse consequences -- by systematization.
Accuses the reader of wasting far more in his or her practice than meets the eye and challenges him/her to read Lean Thinking and FPM articles about redesign.
FPM's medical editor writes about the value of self-assessment.
Points out that one route to quality improvement is to find ways of making sure that two things that are supposed to happen together do so automatically.
Argues that the IHI IDCOP project is needed, that today's office practice is hopelessly broken and in need of replacement.
Gives the reader a "to-do" list of jobs to complete in getting ready for practice in the 21st century
Retaining patients and attracting new ones can be a walk in the park if you concentrate on the two areas patients say matter most: your front-office staff and your office environment.