ITEMS IN FPM ON TOPIC:
Nonclinical process improvement
Retaining patients and attracting new ones can be a walk in the park if you concentrate on the two areas patients say matter most: your front-office staff and your office environment.
‘Good enough’ is no longer good enough. For today's family practice, it's improve it or lose it.
The authors offer practical tips for increasing staff efficiency and boosting morale -- even in times of great turmoil and change -- and show how these efforts can improve the quality of patient care.
Jun 1999 Issue
Improve Quality by Understanding Your Care Process [Improving Patient Care]
The article argues that a good process yields good outcomes. It shows how practices can use patient input to map out the patient care process and find ways to improve.
In QI, enacting a positive change within your practice isn't the end. You must continue moving forward.
May 1999 Issue
Finding Diamonds in the Trenches With the Nominal Group Process [Improving Patient Care]
The article will explain nominal group process as a method for generating quality-improvement ideas and will show how one practice used the process to identify areas of improvement within the practice.
To realize change, rely on the knowledge and experience of a team such as the authors', which improved the care of patients with diabetes.
QI can bring about substantial, lasting, positive change in your practice. It all begins with identifying the opportunities.