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Open access scheduling
Patients do better and cost less when they have ready access to primary care, but could your practice be thinking about access all wrong?
Working differently can be the key to greater access and satisfaction for both you and your patients.
Your efforts to give patients same-day appointments won't succeed until you address three critical issues.
If we fail at access, we fail at the most fundamental piece of the relationship.
If you offer same-day appointments, this simple question can save your staff – and your patients – hours of time.
When this practice's initial success began to fade, the physicians and staff had to rethink “business as usual.”
This group overcame staffing complexities on the road to open access.
Open access, or “advanced access,” has long been the poster child for practice redesign. Open access can make life better for you, your staff and your patients, and if you can pull it off, you’re in a great position to attempt any other redesign effort.
The concept’s founder explains how to do “today’s work today” and improve patient access to your practice.
This group’s improved availability has contributed to increases in patient satisfaction, new patients and productivity.