What to Say When Your Patient Brings a List - 2 of 5

2. Negotiate what to cover

“I would like to cover as much as we can from your list, but I also want to take a few minutes to talk about your [diabetes, cholesterol, etc.].”

Or: “You have a lot on your list. Let's look at it together and decide on the three most important issues for today. We can schedule a follow-up appointment to discuss the remaining issues.”