Viewing the patient in the best possible light, and assuming he or she does not know that the request is inappropriate, is the antidote to further deterioration of the interaction. With this neutral frame, you can respond to the patient more positively and more effectively.
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Read the full article: Getting to No: How to Respond to Inappropriate Patient Requests.
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How to Handle Inappropriate Patient Requests
How to Handle Inappropriate Patient Requests - 3 of 5