You don't need to have had your patients' experiences in order to empathize with their feelings of frustration, fear, and powerlessness. Statements such as “I know this is not what you wanted” or “I can see you are frustrated” acknowledge these feelings without minimizing them or trying to fix them.
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Read the full article: Getting to No: How to Respond to Inappropriate Patient Requests.
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How to Handle Inappropriate Patient Requests
How to Handle Inappropriate Patient Requests - 5 of 5