Series: A Thriving Practice Culture

Part 1: Give Your Team Permission to Change

Physicians don’t have to “own” culture change for change to occur. But as leaders within the practice, they do need to be open to allowing change. “Physicians often don’t understand that there’s a power differential,” says Greenawald. “Staff may notice some of these [practice culture issues] but be afraid to say so.”

Opening a dialogue about your practice culture with staff is a good starting point. You can use Greenawald’s 5 STARRS instrument as a guide. By initiating this conversation, you legitimize the team’s concerns and feedback. You’ll also lead the way for others to speak up, be engaged, and offer ideas.

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