CMS Needs Medicare Provider/Supplier Feedback for Survey

January 06, 2010 07:40 pm News Staff

CMS is once again conducting its annual Medicare Contractor Provider Satisfaction Survey. The survey, now in its fifth year, offers Medicare fee-for-service providers and suppliers an opportunity to analyze their interactions with Medicare contractors and provide feedback to CMS.

Some family physicians will undoubtedly be included in the more than 30,000 physicians and suppliers randomly selected to participate in the 2010 survey. The survey process begins this month.

CMS is interested in hearing how contractors are doing in seven key areas. The business functions covered in the survey are provider inquiries, provider outreach and education, claims processing, appeals, provider enrollment, medical review, and provider audit and reimbursement.

According to a Jan. 5 press release(, the survey enables CMS to hear provider concerns, monitor trends, improve contractor oversight and increase efficiency of the Medicare program. In addition, contractors have the opportunity to make process improvements based on provider feedback.

All persons selected to participate in the survey are urged to take a few moments to do so. Participants can complete and submit the survey via a secure Web site or by mail, fax or telephone.

Read more about CMS' annual satisfaction survey( on the the agency's Web site. A provision in the Medicare Prescription Drug, Improvement and Modernization Act of 2003 requires CMS to conduct the survey each year.