Direct Primary Care

DPC Summit Draws Hundreds of Enthusiastic Family Physicians

July 15, 2015 02:27 pm Sheri Porter Kansas City, Mo. –

After a session on how to start a direct primary care practice from scratch, Mark Turshen, M.D., left, asks presenter Joseph Sheppard, D.O., about how to best increase patient panel size.

The numbers don't lie. The Midwest's first Direct Primary Care (DPC) Summit, held here July 10-12, surprised even event organizers by racking up 317 attendees hailing from 45 states. Organizers knew they'd break even with 200 attendees, but a week ahead of the event, registration soared past 300 and suddenly, the three-day meeting was sold out.

When 10 people showed up to register on-site, the AAFP and two event partners -- the Family Medicine Education Consortium Inc. and the American College of Osteopathic Family Physicians -- obliged and squeezed a few more chairs into three already packed hotel meeting rooms.

This new practice model -- in which physicians charge patients a flat monthly or annual fee in exchange for a wide array of health care services -- has piqued the interest of work-weary physicians who like the idea of taking back control of their practices and eliminating insurance hassles.

Story Highlights
  • The first direct primary care (DPC) summit held in the Midwest, organized by the AAFP and two partner organizations, drew hundreds of physician enthusiasts.
  • According to the AAFP's latest practice profile survey, member interest in the DPC model is growing.
  • Attendees came from 45 states and such diverse backgrounds as a retired U.S. Navy colonel, an FP with 10 years' experience in traditional practices and a new physician just out of residency.

According to the AAFP's 2014 Practice Profile, 2 percent of family physicians are already practicing in a DPC setting. Although the survey indicated very few family physicians were transitioning to a DPC setting as of December 2014, 28 percent of family physicians are aware of DPC and are exploring the model in more depth before making a decision. Only 21 percent have explored and decided against the DPC model, and 49 are unaware of DPC.

Engaging the Audience

Attendees at this third national DPC Summit were immersed in learnings that came directly from experienced physicians eager to share their knowledge and bring their colleagues onboard.

For instance, physicians heard about how to start a new DPC practice or transition an existing one, employ marketing techniques, understand legal issues, recognize financial pitfalls and navigate a regulatory maze that varies from state to state.

They were even privy to a candid onstage discussion between DPC physician Ryan Neuhofel, D.O., M.P.H., of Lawrence, Kan., and one of his patients, 56-year-old Blaine Miltner, who relayed, with humor and honesty, his experiences dealing with a deeply entrenched health care system that left him stranded after a stroke and a diagnosis of type 2 diabetes.

Miltner, a self-described small business owner of meager means, said his local safety-net clinic dismissed him as too wealthy and handed him a flyer on his way out. That sheet of paper led him to Neuhofel's practice, NeuCare(

Jimmie Bailey, M.D., right, who recently retired from a 30-year career in the U.S. Air Force, is researching the direct primary care model with his son and business manager, James Bailey.

A year and a half later -- after an intensive physician/patient partnership that time-strapped FPs in traditional practices only dream about -- Miltner is back to full-time work at his heating and cooling company. He's lost 50 pounds and has swapped twice-daily insulin injections for an oral medication.

Miltner described Neuhofel as a "breath of fresh air."

Their hourlong presentation had the audience alternately laughing and applauding. In fact, during the question-and-answer period, a physician approached the microphone and appealed to Miltner to meet him on Aug. 11 at the Massachusetts House to testify on behalf of the DPC model. "They need to hear from patients like you," said Jeffrey Gold, M.D., of Marblehead, Mass.

Getting Down to Basics

Two family physicians, both DPC practice owners, teamed up for a session Saturday morning that addressed how to start a DPC practice.

Kenneth Rictor, M.D., owner of Scotland Family Medicine( in Scotland, Pa., has been in practice since 1988 and transitioned his traditional solo practice to the DPC model in 2014. About 12 percent of his patients made the change with him, bringing his current patient panel to about 550.

Up and Running

For those who have been keeping up with AAFP News coverage of direct primary care (DPC), here's a follow-up report from Jeffrey Gold, M.D., of Marblehead, Mass., a family physician AAFP News first met at the AAFP's regional DPC meeting just outside of Phoenix in November 2014.

Gold opened his DPC practice on Feb. 26, has signed up nearly 400 patients and is adding a female physician in September.

When asked if DPC practice was all that he expected, Gold said, "Oh yeah, more. I'm still working extremely hard, but everything I do now has a purpose.

"Each of our patients gets a half-hour visit, and I see 12 patients a day," Rictor told the audience. "I've received more thank-you notes my first year in direct primary care practice than in my entire career," he added.

Rictor ticked off some of the advantages of the new way of doing business. For instance, patients enjoy

  • limited wait times in the renamed "reception room,"
  • improved access to care both from Rictor and ancillary service providers,
  • increased office visit time, and
  • access to discounted services and complimentary procedures.

The practice also dispenses medications at hugely discounted prices. For example, one patient's $40 monthly prescription bill was reduced to just $3 for a three-month supply.

Rictor routinely tells patients, "If you're hesitant to take your medication because of the cost, I can help you with that." He told the audience that when he realized the markup on medication prices, he decided to forgo a profit and include medications as a regular part of his patients' care.

That's the beauty of this practice model.

"We're kings and queens of our castle," said Rictor. "We can design our practices any way we want to."

For co-presenter Joseph Sheppard, D.O., the story began very differently but has had the same happy ending. In 2014, he'd just completed his residency training and jumped straight into setting up his solo DPC practice, Free Market Physician,( in Neosho, Mo.

"For me, it was all about the freedom to be the doctor I wanted to be," said Sheppard. In other words, no more regulatory burdens posed by Medicare and other insurers, no more excessive documentation and coding, and no more hospital system bureaucracy.

After spending 10 years in a traditional fee-for-service practice, Jill Mahoney, M.D., says she's forming a business plan and will be ready to launch her direct primary care practice in about six months.

About 100 patients joined the new practice during the first two months. Today, Sheppard's patient panel stands at 300 and is growing at a pace of about 25 patients a month.

His key message to the audience was this: Engage in good upfront financial planning. "The road to DPC is littered with the carcasses of physicians who didn't succeed," said Sheppard. "It is all about the money -- because when you run out of money, you're out of business."

Sheppard flashed cash-flow sheets on the screen behind him and discussed in detail how to increase revenues, decrease expenses and deal with a net income that may initially be less than stellar.

And he drew chuckles from the audience when he honestly assessed his current situation. At the one-year mark, "My quality of life stinks," Sheppard conceded. He supplements his income with hours at a local ER and doing hospital call. Moonlighting was a deliberate decision to avoid taking on additional loan debt.

"I'm working as hard as I did in residency, but it's worth 14 months of suffering to have the kind of life I want," Sheppard said. If all goes according to plan, those extra jobs will be a thing of the past come October or November.

"Blood and sweat is an investment, and it's worth something," said Sheppard.

Looking for Change

Attendees' stories varied as widely as those of the speakers. Take Jimmie Bailey, M.D., of Crestview, Fla., who recently retired from the U.S. Air Force and came to the summit looking for a practice option with a "reasonable level of activity."

"I don't have to work; I want to work. But I don't want to be overwhelmed," said Bailey. He'd like to stay involved in medicine and help uninsured patients get care, but in a fashion that harkens back to the days when medical care was between the physician and his patient.

"With the DPC model, we've come full circle," said Bailey.

Fresh out of residency, Mark Turshen, M.D., of North Kingstown, R.I., arrived at the summit just one week after joining a DPC practice started one year ago by a residency colleague. During residency, Turshen said he toiled for many long hours in a large, busy medical clinic that by necessity limited his time with patients. He described the real reward of DPC as the ability to forge "enhanced doctor/patient relationships."

When AAFP News approached Jill Mahoney, M.D., of Scarborough, Maine, to ask why she came to the summit, she simply responded, "I couldn't do what I was doing anymore. I quit my job."

After 10 years of doctoring, most recently in a large physician-owned multispecialty practice, Mahoney said she was taking some time off to spend with her kids and create a business plan for her future DPC practice.

"I'm done spending all my time on paperwork and not with patients," said Mahoney. "I'm excited about being a doctor again."

Related AAFP News Coverage
Fresh Perspectives Blog: Direct Primary Care Doc Sets Record Straight

AAFP's First Direct Primary Care Workshop
FPs Eager to Learn About -- or Already Sold on -- New Practice Model


Annual Leadership Forum Plenary
What's All the Buzz About Direct Primary Care?


Family Physicians, Patients Embrace Direct Primary Care
AAFP Recognizes Benefits, Creates DPC Policy


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